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For Companies At a Glance
- Tasks: Build strong client relationships and drive fundraising success for charities.
- Company: Join StarVale, a leader in lottery management for good causes.
- Benefits: Enjoy 25 days leave, your birthday off, and a hybrid work model.
- Why this job: Make a real difference while working in a fun, collaborative environment.
- Qualifications: Experience in client services and a passion for helping charities.
- Other info: Be part of a friendly team with great career development opportunities.
The predicted salary is between 28000 - 30000 ÂŁ per year.
At StarVale, we specialise in providing lottery management expertise to charities, not-for-profits, and hospices across the UK, helping them maximise their impact and fundraising potential. We are part of the Jumbo Interactive Group (ASX-300 JIN) and have partnered with over 15,000 good causes worldwide, raising more than £132 million last financial year. Innovation is at the core of what we do and we empower our lottery and not‑for‑profit partners to raise funds for vital causes in an environment that encourages creativity, growth and fun.
What You Will Be Doing
You will play a key role in maintaining our client relationships, growing existing accounts and ensuring client satisfaction and retention. Reporting to the Lead Relationship Manager, your contributions will directly impact our lottery client success and their fundraising goals.
What Your Day‑to‑Day Will Look Like
You will develop and maintain strong relationships with our existing lottery clients, serving as their main point of contact. Working with internal teams, you will coordinate solutions, identify opportunities to enhance current offerings and provide clients with industry updates. You will also resolve issues promptly, focusing on positive client experiences while implementing strategies for client retention and account growth.
What You’ll be able to Bring to the Role
- Demonstrable experience of success in a client services, relationship management or account management role.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem‑solving abilities.
- Ability to work effectively with cross‑functional teams.
- Customer‑focused mindset with a commitment to delivering exceptional service.
- A dedication to fundraising and a genuine interest in helping charities and good causes.
Preferred
- Experience working within the charity sector or a previous background working within a lottery business and/or vendor to the lottery industry.
Salary £28,000–£30,000 per annum, depending on experience.
Our Ways of Working
We pride ourselves on being more than just a workplace – we are a large, friendly team that thrives on collaboration and shared purpose. Based at our office in Galgate, our hybrid working model blends in‑office collaboration (3 days per week) with WFH flexibility (2 days per week) after completing your onboarding.
Why Join StarVale?
- Your birthday off perk.
- 25 days annual leave, plus public holidays.
- Ability to purchase additional annual leave.
- Commitment to Diversity, Equity, and Inclusion across the employee career journey.
- An Employee Assistance Programme providing free counselling and coaching sessions to improve your well‑being.
- Focus on talent management, including career and skills development.
- A short‑term incentive programme that rewards your contributions with an annual bonus, dependent on company performance.
- Free on‑site parking.
Client Relationship Manager in Lancaster employer: StarVale Management & Technologies
Contact Detail:
StarVale Management & Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Lancaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and lottery sectors. Attend events, join online forums, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your success in client services or relationship management. When you get the chance to chat with potential employers, share specific examples of how you've helped clients achieve their goals.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your experience aligns with their mission and values.
✨Tip Number 4
Apply through our website! We want to make it easy for you to connect with us. Keep an eye on our careers page for openings and apply directly. It shows you're genuinely interested and helps us get to know you better right from the start.
We think you need these skills to ace Client Relationship Manager in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in client services and any relevant skills that match what we're looking for at StarVale.
Show Your Passion: Let us know why you're excited about working with charities and good causes. A genuine interest in fundraising can really set you apart from other candidates!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at StarVale Management & Technologies
✨Know Your Client
Before the interview, take some time to research StarVale and its mission. Understand their role in the charity sector and how they help clients maximise fundraising potential. This will show your genuine interest and help you connect your experience with their goals.
✨Showcase Your Communication Skills
As a Client Relationship Manager, communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you resolved issues and enhanced client satisfaction, as this will demonstrate your ability to deliver exceptional service.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges in client management. Be prepared to share these stories during the interview, focusing on your analytical skills and how you worked with cross-functional teams to find effective solutions.
✨Express Your Passion for Fundraising
StarVale is all about helping good causes, so make sure to convey your dedication to fundraising and the charity sector. Share any relevant experiences or volunteer work that showcases your commitment to making a positive impact, as this will resonate well with the interviewers.
