At a Glance
- Tasks: Run exciting lottery draws and provide top-notch customer support.
- Company: Join a global tech company making a real difference in communities.
- Benefits: Enjoy 25 days annual leave, career development, and a vibrant team culture.
- Other info: Full-time role with opportunities for growth and a positive work environment.
- Why this job: Be part of a friendly team dedicated to supporting good causes.
- Qualifications: Experience in admin roles and excellent communication skills required.
The predicted salary is between 25200 - 25200 £ per year.
Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company (ASX-300 listed company, JIN). Partnering with over 15,000 good causes worldwide and helping raise more than £260 million last financial year. Innovation isn’t just part of what we do; it’s who we are. We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun. At StarVale, we specialise in providing lottery management expertise to charities, not-for-profits, and hospices across the UK, helping them maximise their impact and fundraising potential.
What You Will Be Doing
As a Lottery Administrator, you will work as part of a large team to ensure the efficient operation of the weekly lotteries and raffles. Responsibilities include running lottery/raffle draws, handling inbound customer service calls, processing mail, and resolving lottery member queries. The role involves data entry and verification for new members, renewals, and payments, as well as managing debit/credit card transactions and reconciliation.
What Your Day-to-Day Will Look Like
- Lottery Draws: You will be using our internal system and procedures to run digital lottery draws for our clients.
- Telephone support: Our supporters may call us with a variety of queries, including cancelling their subscriptions, complaints, changes of details and similar. You will be handling these calls and assisting our lottery supporters.
- Mail opening & data entry: We process physical mail from our supporters and ensure that every postal entry is counted and appropriately entered into the system.
What You’ll be able to Bring to the Role
- Previous experience in a fast-paced administrative environment with a positive, can-do attitude.
- Excellent communication and interpersonal skills, including telephone and email etiquette.
- Comfortable communicating with people from all walks of life and providing them with empathetic, efficient and friendly service.
- Strong attention to detail, ability to meet tight deadlines and work under pressure.
- Ability to collaborate effectively with cross-functional teams.
Salary: £25,200 per annum, 37.5 hours per week
Our Ways of Working
At StarVale, we pride ourselves on being more than just a workplace - we’re a big, friendly team that thrives on collaboration and shared purpose. You will join a vibrant group of colleagues dedicated to making a difference - not just for our clients, but for the community as well. To ensure we provide the best support to our clients, this position is full-time and based in our office, with a Monday-to-Friday working pattern.
Why Join StarVale?
- 25 days of annual leave, plus public holidays, plus your birthday off
- Ability to purchase additional annual leave
- Commitment to Diversity, Equity, and Inclusion across the employee career journey.
- An Employee Assistance Programme where you can access free counselling and coaching sessions to improve your well-being.
- Focus on talent management, including career and skills development.
- An annual regional bonus scheme that rewards your contributions, dependent on company performance.
- Free on-site parking is available.
This position is subject to satisfactory Right to Work in the UK and DBS checks. We are a 2026 Circle Back Initiative Gold Employer and commit to responding to every applicant.
Lottery Administrator employer: StarVale Management & Technologies Ltd
At StarVale, we are not just a technology company; we are a community dedicated to making a positive impact through our work with charities and not-for-profits. Our vibrant work culture fosters collaboration and innovation, providing employees with ample opportunities for personal and professional growth, alongside generous benefits such as 25 days of annual leave and an annual bonus scheme. Join us in a fulfilling role as a Lottery Administrator, where your contributions will directly support vital causes across the UK.
Contact Details:
StarVale Management & Technologies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lottery Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on StarVale and its mission. Understanding their values and how they support good causes will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your previous experience fits into the Lottery Administrator role. Be ready to share specific examples of how you've handled customer queries or worked under pressure in a fast-paced environment.
✨Tip Number 3
Show off your people skills! Since you'll be dealing with a variety of supporters, make sure to highlight your communication skills during the interview. Share stories that demonstrate your ability to empathise and provide friendly service, as this is key to the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StarVale careers page. This not only streamlines the process but also shows your enthusiasm for joining our big, friendly team dedicated to making a difference.
We think you need these skills to ace Lottery Administrator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about innovation and fun at StarVale!
Tailor Your Application:Make sure to tailor your application specifically for the Lottery Administrator role. Highlight your relevant experience in administrative tasks and customer service, and show us how your skills align with what we do. A personalised application goes a long way!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the heart of what you can bring to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at StarVale.
How to prepare for a job interview at StarVale Management & Technologies Ltd
✨Know the Company Inside Out
Before your interview, take some time to research StarVale and its mission. Understand their role in supporting charities and not-for-profits, and be ready to discuss how your skills can contribute to their goals. This shows genuine interest and helps you connect your experience with their values.
✨Showcase Your Communication Skills
As a Lottery Administrator, you'll be handling customer queries and providing support. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Practising clear and friendly responses will help you demonstrate your interpersonal skills during the interview.
✨Highlight Your Attention to Detail
This role requires strong attention to detail, especially when processing data and managing transactions. Be ready to share specific instances where your meticulous nature has made a difference in your work. This could be anything from catching errors in data entry to ensuring compliance with procedures.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think about past experiences where you had to manage tight deadlines or resolve conflicts. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
