At a Glance
- Tasks: Lead a team to onboard new restaurants and boost their success on Deliveroo.
- Company: Join Deliveroo, a fast-growing startup in the food delivery space.
- Benefits: Enjoy health perks, flexible work, and opportunities for personal growth.
- Other info: Hybrid role in Manchester with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping restaurants thrive in a dynamic environment.
- Qualifications: Fluent in Dutch and English, with 2+ years of management experience.
The predicted salary is between 30000 - 40000 £ per year.
As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform. You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis.
Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the Manchester office 3 days a week.
Responsibilities (your team)
- Responsible for the daily oversight of a team of New Partner Experience Agents
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
- Work together with other Team Leads
- Report on performance & putting action plans in place to drive improved performance.
- Ensure your team hit agreed goals, establishing a performance management framework for your team
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
Required skills (your role)
- Fluent in English and in Dutch/Flemish is required for this role
- 2+ years management experience
- Experience in account management or customer service desirable
- Ability to work to targets and a get up and go attitude
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion. All you need is a passion for food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking in Manchester employer: startups
Deliveroo is an exceptional employer that values its employees and fosters a vibrant work culture in Manchester. With a strong focus on personal growth, we offer extensive benefits that support health, family, and career development, ensuring our team members thrive both professionally and personally. Join us to be part of a diverse and dynamic environment where your contributions directly impact the success of new restaurant partnerships in Belgium.
StudySmarter Expert Advice🤫
We think this is how you could land New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like startups.
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✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like startups. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to startups.
How to prepare for a job interview at startups
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in startups's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services startups offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
