At a Glance
- Tasks: Lead a team to onboard new restaurants and boost their success on Deliveroo.
- Company: Join Deliveroo, a fast-growing startup with a focus on diversity and employee welfare.
- Benefits: Enjoy health perks, flexible work options, and opportunities for personal growth.
- Other info: Hybrid role based in Manchester with a vibrant team culture.
- Why this job: Make a real impact in the food industry while developing your leadership skills.
- Qualifications: 2+ years of management experience and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform.
As part of the SMB (Small & Medium Business) team in Manchester, you will report to the Head of New Partner Experience and work in the Manchester office on a hybrid basis. Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the Manchester office 3 days a week.
Responsibilities (your team)- Responsible for the daily oversight of a team of New Partner Experience Agents
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
- Work together with other Team Leads
- Report on performance & put action plans in place to drive improved performance.
- Ensure your team hit agreed goals, establishing a performance management framework for your team
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
- 2+ years management experience
- Experience in account management or customer service desirable
- Ability to work to targets and a get up and go attitude
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
New Partner Experience Team Lead - Belgium Market (12 months FTC) in Manchester employer: startups
Startups is an exceptional employer, offering a vibrant workplace culture that prioritises diversity and employee welfare. As the New Partner Experience Team Lead in Manchester, you'll benefit from a supportive environment that fosters professional growth and development, while playing a crucial role in helping new restaurants succeed on the Deliveroo platform.
