At a Glance
- Tasks: Lead a team to onboard new restaurants and boost their success on Deliveroo.
- Company: Join Deliveroo, a fast-growing startup with a focus on diversity and employee welfare.
- Benefits: Enjoy health perks, flexible work options, and opportunities for personal growth.
- Other info: Hybrid role based in Manchester with a vibrant team culture.
- Why this job: Make a real impact in the food industry while developing your leadership skills.
- Qualifications: 2+ years of management experience and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform.
As part of the SMB (Small & Medium Business) team in Manchester, you will report to the Head of New Partner Experience and work in the Manchester office on a hybrid basis. Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the Manchester office 3 days a week.
Responsibilities (your team)- Responsible for the daily oversight of a team of New Partner Experience Agents
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
- Work together with other Team Leads
- Report on performance & put action plans in place to drive improved performance.
- Ensure your team hit agreed goals, establishing a performance management framework for your team
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
- 2+ years management experience
- Experience in account management or customer service desirable
- Ability to work to targets and a get up and go attitude
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
New Partner Experience Team Lead - Belgium Market (12 months FTC) in Manchester employer: startups
Deliveroo is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in Manchester. With a strong focus on diversity and inclusion, employees benefit from comprehensive health and family support, alongside opportunities for professional development within a fast-paced startup environment. Join us to lead a dynamic team and make a meaningful impact in the thriving food delivery sector.
StudySmarter Expert Advice🤫
We think this is how you could land New Partner Experience Team Lead - Belgium Market (12 months FTC) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at startups. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like startups before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Partner Experience Team Lead - Belgium Market (12 months FTC) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to startups:Your cover letter is your chance to shine! Tell us why you want to work at startups specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at startups!
How to prepare for a job interview at startups
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
