Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Partner with sales to provide technical expertise and design customised solutions.
- Company: incident.io is a leading incident management platform helping companies navigate crises effectively.
- Benefits: Competitive salary, commission, equity options, and a commitment to diversity.
- Why this job: Join a dynamic team shaping the future of incident management in a fast-paced startup environment.
- Qualifications: Experience in technical pre-sales, strong communication skills, and a passion for learning.
- Other info: Be a founding member of the Sales Engineering team and influence our product roadmap.
The predicted salary is between 65000 - 75000 £ per year.
incident.io is an incident management platform that helps companies when things go wrong. Whether they are site outages, data breaches, or functionality issues, incidents happen all the time. When they do, we help get the right people in the room, run and communicate the response, and provide tools and insights to learn and improve over time.
The Team
Our Sales Engineering team bridges our innovative product and our customers' needs. As technical experts with a deep understanding of incident.io's platform, they work closely with our Account Executives to demonstrate the full potential of our solution. This team excels at translating complex technical concepts into tangible business value, guiding prospects through product evaluations, and crafting tailored solutions. They lead proof of concepts, address integration questions, and provide market feedback to shape our product roadmap. Sales Engineers are crucial in driving deals forward and ensuring customer success from the start.
What you’ll be doing:
- Partner with the sales team to offer technical expertise, build trust, discover business and technical challenges, and design customized solutions using incident.io.
- Maintain deep product knowledge and stay current with industry trends in incident management, DevOps, and SRE practices.
- Identify gaps in the sales process, develop collateral, and help scale knowledge across the GTM team.
- Collaborate with Product and Engineering teams to gather customer feedback, shaping our product roadmap and ensuring success.
- As a founding member of our SE team, help shape and develop the function by improving processes and creating sales enablement materials.
What experience you need to be successful:
- Proven experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS.
- Strong technical aptitude and curiosity about how things work, including our technology and incident management practices.
- Excellent communication and relationship-building skills, capable of explaining complex topics clearly to both technical and non-technical audiences.
- Passion for continuous learning, seeking challenges, and embracing feedback for improvement.
- Proactive and inventive, capable of operating autonomously in a fast-paced, ambiguous startup environment.
Compensation and Benefits
The salary for this role ranges from £65,000 to £75,000 plus commission, determined by experience, skills, location, and market factors. Equity options are also available.
Our commitment to diversity
We embrace diversity and strive to create inclusive environments where all employees can succeed. We are committed to hiring regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, neurodiversity, disability, or other characteristics.
Sales Engineer @incident.io employer: Startup Networks
Contact Detail:
Startup Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer @incident.io
✨Tip Number 1
Familiarise yourself with incident management and DevOps practices. Understanding the technical landscape will help you engage in meaningful conversations with our sales team and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of incident.io on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your discussions with us.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully translated complex technical concepts into business value. This will showcase your ability to bridge the gap between technology and customer needs.
✨Tip Number 4
Stay updated on the latest trends in B2B SaaS and incident management. Being knowledgeable about industry developments will not only impress us but also demonstrate your passion for continuous learning and improvement.
We think you need these skills to ace Sales Engineer @incident.io
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Sales Engineer role at incident.io. Familiarise yourself with their incident management platform and how it addresses customer needs. This will help you tailor your application to highlight relevant skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in technical pre-sales or solutions engineering roles, especially in B2B SaaS. Provide specific examples of how you've successfully communicated complex technical concepts to both technical and non-technical audiences.
Showcase Your Technical Aptitude: Demonstrate your technical knowledge and curiosity about incident management practices. Mention any relevant tools or technologies you are familiar with, and explain how they relate to the responsibilities of the Sales Engineer position.
Tailor Your Application: Customise your application materials to reflect the values and culture of incident.io. Highlight your passion for continuous learning and your proactive approach to problem-solving, as these traits are essential for success in a fast-paced startup environment.
How to prepare for a job interview at Startup Networks
✨Showcase Your Technical Expertise
As a Sales Engineer, you'll need to demonstrate your technical knowledge. Be prepared to discuss incident management practices and how they relate to the incident.io platform. Highlight any relevant experience in B2B SaaS and be ready to explain complex concepts in simple terms.
✨Understand the Product Inside Out
Familiarise yourself with incident.io's features and benefits. During the interview, show that you can translate technical details into business value. This will help you build trust with the interviewers and demonstrate your ability to connect with customers' needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle real-world scenarios. Think of examples from your past experiences where you've successfully addressed technical challenges or contributed to sales processes. This will showcase your proactive and inventive nature.
✨Emphasise Your Communication Skills
Since you'll be working closely with both technical and non-technical teams, it's crucial to highlight your communication abilities. Practice explaining complex topics clearly and concisely. Share examples of how you've built relationships and collaborated effectively in previous roles.
