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- Tasks: Engage with users, create content, and support health optimisation through our app.
- Company: Bearable is a leader in health tracking, aiming to empower 100 million people globally.
- Benefits: Enjoy remote work, 30 days holiday, and a focus on work-life balance.
- Why this job: Join a passionate team dedicated to making health accessible and impactful for everyone.
- Qualifications: Experience in consumer products, content marketing, and strong communication skills are essential.
- Other info: We value adaptability and initiative in a small, efficient team without excessive bureaucracy.
The predicted salary is between 28800 - 48000 £ per year.
We're Bearable, a leader in comprehensive health and habit tracking on multiple platforms. Our mission? To make health optimisation universally accessible, empowering people to manage and prevent chronic diseases. We're on a quest to assist 100 million people in gaining control over their health and wellbeing through self-care. And we do this fully remotely! Does this resonate with you? We'd be thrilled to connect!
Your Role: Customer Success & Content Marketing Specialist
- Advocacy and Insight: As a voice for our users, you'll deeply understand their needs and challenges, effectively representing them at Bearable. You'll inform our product team, guiding our app's development to better serve our community.
- Content Creation: You'll energise our popular blog with health content and manage our social media presence. Crafting engaging newsletters is also part of your role.
- Empathy and Support: Handling user interactions with care and professionalism, particularly those with health concerns, is crucial. You'll address customer complaints and technical issues via Zendesk, Reddit, and Discord, escalating when needed.
- Community Engagement: Moderating our Reddit and Discord forums, you'll guide users towards support and log feature requests. Your role involves nurturing positive user relationships and championing Bearable's commitment to customer care.
- Feedback Analysis: Identifying recurring user issues, you'll report these insights and suggest proactive platform improvements. Your role includes presenting user feedback to the company and initiating new systems to enhance customer support.
- Cross-Functional Collaboration: You'll work alongside Product, Marketing, and Developers, contributing to customer support goals. Your ability to communicate complex ideas clearly to senior management is key.
- Versatile Involvement: Expect to wear multiple hats, from conducting user interviews to assisting with product testing. We value adaptability and initiative in our team.
We're Seeking:
- A balanced work-life approach.
- Experience with consumer products, preferably health apps.
- Content marketing skills, ideally in health-related areas.
- Proficiency in Zendesk and Jira.
- Strong communication abilities.
- An entrepreneurial mindset, eager to contribute across the business.
- Passion for solving global health challenges and empowering individuals with health conditions.
Nice to Have:
- Experience in health app development.
- Personal passion for health optimisation, perhaps influenced by personal or close ones' health experiences.
Fully remote, full-time opportunity. We value sustainable, healthy work practices and focus on product quality over rigid work hours. A small, efficient team avoiding bureaucracy and excessive meetings. A design-focused approach, believing in healthcare as a product challenge. 30 days holiday including UK bank holidays, and pension for UK-based team members. For international team members, a contract role reflecting a permanent, full-time spirit.
Our Toolkit: Wordpress with Elementor Pro for our landing page and blog.
Excited to be part of Bearable's journey? Reach out – we're eager to meet you!
{NEW} Customer Success and Content Marketing at Bearable App employer: Startup Networks
Contact Detail:
Startup Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land {NEW} Customer Success and Content Marketing at Bearable App
✨Tip Number 1
Familiarise yourself with Bearable's mission and values. Understanding their commitment to health optimisation will help you align your responses during interviews, showcasing your passion for empowering individuals with health conditions.
✨Tip Number 2
Engage with Bearable's online community on platforms like Reddit and Discord. By participating in discussions, you can gain insights into user needs and challenges, which will be invaluable when discussing how you can contribute to customer success.
✨Tip Number 3
Showcase your content marketing skills by creating sample health-related content. This could be blog posts or social media updates that reflect Bearable's tone and style, demonstrating your ability to energise their platforms.
✨Tip Number 4
Prepare to discuss your experience with tools like Zendesk and Jira. Being able to articulate how you've used these platforms to enhance customer support will set you apart as a candidate who can hit the ground running.
We think you need these skills to ace {NEW} Customer Success and Content Marketing at Bearable App
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success and Content Marketing Specialist at Bearable. Tailor your application to highlight how your skills and experiences align with their mission of health optimisation.
Showcase Relevant Experience: In your CV and cover letter, emphasise any experience you have with consumer products, particularly health apps. Mention specific examples of content marketing or customer support roles that demonstrate your ability to engage users and handle their concerns effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for health optimisation and your understanding of Bearable's goals. Use this opportunity to express your enthusiasm for the role and how you can contribute to their mission of empowering individuals with health conditions.
Highlight Communication Skills: Since strong communication abilities are crucial for this role, ensure you provide examples of how you've successfully communicated complex ideas in previous positions. This could include experiences in cross-functional collaboration or user engagement.
How to prepare for a job interview at Startup Networks
✨Understand Bearable's Mission
Before the interview, make sure you fully grasp Bearable's mission to empower individuals in managing their health. Be prepared to discuss how your values align with this goal and how you can contribute to their vision of assisting 100 million people.
✨Showcase Your Content Skills
Since content creation is a key part of the role, come prepared with examples of your previous work in content marketing, especially in health-related areas. Highlight any successful campaigns or blog posts you've created that resonate with Bearable's audience.
✨Demonstrate Empathy and Communication
Given the nature of customer interactions, it's crucial to showcase your empathy and communication skills. Prepare to share experiences where you've effectively handled customer complaints or provided support, particularly in sensitive situations related to health.
✨Be Ready for Cross-Functional Collaboration
Bearable values teamwork across various departments. Think of examples where you've successfully collaborated with different teams, such as product or marketing, and be ready to discuss how you can facilitate clear communication of user feedback to senior management.
