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- Tasks: Assist in fulfilling customer product requests and maintain shopfloor readiness.
- Company: Join a leading luxury fashion boutique in the heart of Mayfair.
- Benefits: Enjoy flexible benefits, health insurance, and a pension scheme.
- Why this job: Be part of a dynamic team delivering exceptional customer experiences.
- Qualifications: Experience in retail operations and strong communication skills required.
- Other info: Collaborative environment with opportunities for growth in the fashion industry.
The predicted salary is between 28800 - 43200 £ per year.
The Product Assistant position is based full-time in the Browns flagship boutique located on Brook Street, Mayfair and sits within the stockroom operations team. Our stockroom operations team work collaboratively and seamlessly to fulfil the customer experience from start to finish, going above and beyond for all our customers, bringing our customer journey to life and supporting Browns on our mission to be the coolest multi-channel boutique in the world.
Working within the wider Customer Experience team, you will play an integral part in driving operational efficiency to support the team in delivering a luxury customer experience. In this role, you will be fully focused on all things product, working closely with both the stockroom ops and retail teams, delivering a luxury customer experience through fulfilling customer product requests and ensuring the shopfloor has consistently high product standards.
What You’ll Do
- Work collaboratively with the Personal Shopping team to respond to customer requests by locating, picking, and running product across the boutique accurately and efficiently, ensuring a seamless customer journey.
- Act as the first point of contact for all running requests, consistently meeting SLAs.
- Replenish all stock in line with store needs and merchandising standards in a timely manner to keep the shopfloor customer-ready at all times.
- Respond to all replenishment requests and conduct regular spot checks to maintain standards.
- Support visual merchandising of the boutique, adhering to agreed seasonal themes and activations in line with direction from the retail team.
- Ensure the retail team has full visibility of all new product as soon as it arrives in the boutique.
- Support monthly and regular boutique product refreshes from a stock perspective, working closely with a freelance visual merchandiser and the retail team.
- Support wider stockroom responsibilities, including:
- Picking and packing online orders within agreed SLAs and guidelines.
- Receiving deliveries for shopfloor product and customer requests.
- Checking deliveries, processing physical stock, updating systems, and putting stock away in the correct locations.
- Managing returns of old stock back to the warehouse in line with agreed guidelines and timelines.
- Supporting the stockroom operations team with administrative tasks related to stockroom activity.
Who You Are
- Able to manage tasks independently but also work closely to support your team, building strong relationships across the boutique with all teams including Personal Shoppers and Loss Prevention.
- Collaborative, flexible and able to adapt to changing priorities, prioritising customers at all times.
- Administrative/data entry experience in a fashion retail environment preferred.
- Experience in stockroom retail preferred.
- Proficiency in Microsoft Word and Excel essential.
- Accuracy and attention to detail is essential.
- Able to communicate clearly in written and oral form.
- Able to problem solve and multitask.
Rewards & Benefits
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
Product Assistant Operations employer: Startops
Contact Detail:
Startops Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Assistant Operations
✨Tip Number 1
Get to know the company inside out! Research Browns and their customer experience ethos. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their mission of being the coolest multi-channel boutique.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral, which is always a bonus in the job hunt.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to multitask or resolve issues in a retail environment. Be ready to share these examples during your interview to demonstrate your ability to handle the fast-paced nature of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the world of luxury retail.
We think you need these skills to ace Product Assistant Operations
Some tips for your application 🫡
Show Your Passion for Product: When you're writing your application, let us know why you're excited about working with products. Share any relevant experience you have in retail or stockroom operations, and how you can contribute to maintaining high product standards.
Be Clear and Concise: We love a well-structured application! Make sure your writing is clear and to the point. Highlight your skills in managing tasks independently while also showing how you can collaborate with our team to enhance the customer experience.
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. Use keywords from the description to show that you understand what we're looking for in a Product Assistant.
Apply Through Our Website: Don't forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Startops
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Product Assistant Operations role. Familiarise yourself with the key responsibilities like fulfilling customer requests and maintaining shopfloor readiness. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Team Spirit
Since this role involves working closely with various teams, be prepared to discuss examples of how you've collaborated in the past. Highlight your ability to build strong relationships and adapt to changing priorities, as these are crucial for delivering a seamless customer experience.
✨Demonstrate Attention to Detail
Accuracy is essential in this role, so be ready to share instances where your attention to detail made a difference. Whether it’s managing stock or ensuring high product standards, showing that you can handle tasks meticulously will set you apart from other candidates.
✨Prepare Questions About the Company Culture
Research Browns and their mission to be the coolest multi-channel boutique. Prepare thoughtful questions about their customer experience approach and team dynamics. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
