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For Companies At a Glance
- Tasks: Support onboarding/offboarding and provide IT assistance to ensure smooth transitions.
- Company: Join Snap Inc., a leading tech company expanding its global IT presence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team, making a real impact in the tech world.
- Qualifications: 3 years of IT support experience with strong troubleshooting skills required.
- Other info: Work in London and connect with a diverse range of global customers.
The predicted salary is between 36000 - 60000 £ per year.
Support the onboarding and offboarding processes for Snap employees to ensure day 1 success.
Location: London
About The Role
The IT Operations Specialist will work closely with the Information Technology team to expand Snap Inc.'s global IT presence. Responsibilities include providing on-site IT support and utilizing remote tools to assist users. The role involves documenting, tracking, and monitoring customer problems to ensure timely resolution. The specialist will support the onboarding and offboarding processes for Snap employees to ensure a smooth transition. Maintaining an inventory of IT equipment and ensuring compliance with Snap's standards is a key responsibility.
Minimum Qualifications
- The ideal candidate should have at least 3 years of experience in IT support, demonstrating a solid foundation in troubleshooting both Mac and Windows systems.
- A strong focus on customer service is essential, as the role requires providing excellent support to global customers and business partners.
- The candidate should possess exceptional problem-solving skills and the ability to prioritize multiple requests effectively.
- Excellent interpersonal skills are necessary to maintain relationships with team members and vendors across different regions.
- A detail-oriented and process-driven mindset will help in documenting and tracking customer problems efficiently.
IT Operations Specialist Operations employer: Startops
Contact Detail:
Startops Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Specialist Operations
✨Tip Number 1
Familiarise yourself with Snap Inc.'s culture and values. Understanding their mission and how they operate will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Brush up on your technical skills, especially in troubleshooting both Mac and Windows systems. Being able to showcase your expertise in these areas during discussions will set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous experience in IT support, particularly focusing on customer service. Highlight specific instances where you successfully resolved issues or improved processes, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Snap Inc. on platforms like LinkedIn. Engaging with them can provide valuable insights into the company and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace IT Operations Specialist Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Mac and Windows systems. Emphasise your customer service skills and any specific achievements that demonstrate your problem-solving abilities.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the IT Operations Specialist role at Snap. Mention your experience with onboarding and offboarding processes, and how you can contribute to ensuring day 1 success for employees.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've effectively resolved IT issues in the past. Highlight your ability to prioritise multiple requests and maintain a detail-oriented approach in tracking customer problems.
Highlight Interpersonal Skills: Since the role involves working closely with team members and vendors, make sure to mention your interpersonal skills. Discuss any experiences where you've successfully collaborated with others to achieve a common goal.
How to prepare for a job interview at Startops
✨Showcase Your IT Support Experience
Make sure to highlight your previous experience in IT support, especially any roles where you handled both Mac and Windows systems. Be prepared to discuss specific examples of troubleshooting you've done and how you resolved issues for users.
✨Emphasise Customer Service Skills
Since this role requires a strong focus on customer service, be ready to share instances where you provided excellent support. Discuss how you prioritised user needs and ensured their satisfaction, as this will demonstrate your commitment to helping others.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about your problem-solving skills by providing examples of complex issues you've tackled in the past. Explain your thought process and how you approached each situation, showcasing your ability to think critically under pressure.
✨Be Detail-Oriented
Since the role involves documenting and tracking customer problems, illustrate your attention to detail. You might want to mention any tools or methods you use to keep track of issues and ensure compliance with standards, as this will show your process-driven mindset.
