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- Tasks: Provide technical support for heating systems and troubleshoot issues with engineers and installers.
- Company: Established manufacturer in the domestic heating sector with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for training in renewable technology.
- Why this job: Join a dynamic team and make a real difference in the heating industry.
- Qualifications: Experience as a Gas, Boiler, or Refrigeration Engineer with strong technical skills.
- Other info: Flexible working hours and excellent career development opportunities.
Technical Advisor Boilers & Heat Pumps
Are you a Gas Engineer, Boiler Engineer, Air Conditioning Engineer, or Refrigeration Engineer? Interested in an office-based & hybrid role? Our client is an established Manufacturer within the domestic heating sector, who are seeking an additional member to join their Technical Support team!
The Role
With their Heat Pump range having been established for a number of years, they are now seeking a Technical Support Engineer who can provide technical support to engineers, installers and end users, with a focus on Heat Pumps, but also boilers, cylinders & controls.
Responsibilities
- Taking calls from engineers or installers on site for in warranty products, offering technical support and diagnosing faults whilst engineer is on site.
- Progress calls for products covered by the manufacturer's warranty to either the onsite engineer or to the customer services team to allocate.
- Dealing with customer/installer issues, offering solutions and autonomy to rectify the issue as diplomatically as possible.
- Update the database with notes & details regarding interactions with end users, Installers and engineers.
- Answer technical related emails that are sent into the departments email address.
- Monitor & identify fault trends and communicating within the department.
Your Experience
- You will be an Engineer with a solid technical aptitude as either: Heating Engineer, Boiler Engineer, Gas Engineer, Heat Pump or Renewable Engineer, Refrigeration Engineer or Air Conditioning Engineer.
- You will be: Organised and capable of multi-tasking.
- Interested in emerging renewable technology & keen to undertake initial and continued training.
- Computer literate (able to use email, documents, etc).
- Seeking an office based technical support role.
Hours & Remuneration
- Hybrid based- Swindon offices 3 days a week, and home based 2 days a week.
- Monday to Thursday 7.30am to 4.30pm or 9am to 6pm (alternating).
- Friday 7.30am to 4pm or 8.30am to 5pm (alternating).
- One Saturday morning a month after training (8.30am to 1pm) paid at Overtime.
- Salary circa £40,000 plus associated benefits.
Interested in discussing the role or applying? - then contact Dan at startMonday now.
Boiler Gas Refrigeration Engineer Advisor employer: StartMonday
Contact Detail:
StartMonday Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boiler Gas Refrigeration Engineer Advisor
✨Tip Number 1
Network like a pro! Reach out to fellow engineers and industry contacts on LinkedIn. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of boilers, heat pumps, and refrigeration systems. We want you to shine in the interview and show off your expertise.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable talking about your experience and how it relates to the role of Technical Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Boiler Gas Refrigeration Engineer Advisor
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s packed with details about what we’re looking for in a candidate, so understanding it will help you tailor your application to match our needs.
Show Off Your Technical Skills: Since this role is all about providing technical support, don’t hold back on showcasing your engineering experience. Highlight any relevant skills or projects that demonstrate your expertise in boilers, heat pumps, or refrigeration systems.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at StartMonday
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to boilers, heat pumps, and refrigeration systems. Be prepared to discuss specific scenarios where you've diagnosed faults or provided solutions in the past. This will show that you’re not just familiar with the theory but have practical experience too.
✨Practice Your Communication Skills
Since the role involves providing support over the phone and via email, practice explaining complex technical issues in simple terms. You might want to role-play with a friend or family member to ensure you can communicate effectively and diplomatically, especially when dealing with frustrated customers or installers.
✨Familiarise Yourself with the Company
Research the company’s products, especially their heat pump range and any recent innovations in renewable technology. Showing that you understand their offerings and are genuinely interested in their work will set you apart from other candidates.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their approach to training, how they handle fault trends, or what the team culture is like. Asking questions shows that you’re engaged and serious about the role, plus it gives you a chance to assess if the company is the right fit for you.