At a Glance
- Tasks: Be the friendly face of our employment support service, welcoming visitors and managing appointments.
- Company: Join a supportive team dedicated to helping individuals find employment.
- Benefits: Enjoy a competitive salary, structured hours, and training opportunities.
- Other info: Fixed-term contract until June 2027 with great career experience.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service skills and basic IT knowledge are essential.
The predicted salary is between 27000 - 30000 £ per year.
Location: Lichfield Street, Walsall, WS1 1SE (On-site)
Salary: £25,000 per year
Hours: Full-time, Monday–Friday, 9am-5pm
About the Role
We are looking for a friendly, organised and professional individual to become the first point of contact for visitors and participants attending our employment support service. You will be welcoming people into the office, supporting appointments and helping individuals engage with job searching and our programmes. This role combines reception, customer service and administration, so it suits someone who enjoys working with people while keeping systems and paperwork organised.
What You’ll Be Doing
- Greeting visitors and creating a welcoming front-of-house environment
- Answering calls, emails and general enquiries
- Booking appointments and managing the office diary
- Supporting new participants when they arrive, including introductions to staff
- Completing “warm handovers” between Job Centre coaches, participants and the team
- Helping participants log onto job boards and complete online forms/surveys
- Data entry and updating internal systems accurately
- Scanning, filing and managing digital and paper records
- Making confirmation and follow-up calls to participants
- Supporting basic audits and compliance checks
- Assisting with general office administration and paperwork
What We’re Looking For
- Strong customer service skills and a friendly manner
- Comfortable speaking to people face-to-face and over the phone
- Good organisation and attention to detail
- Basic IT skills (Outlook, Word, systems/data entry)
- Ability to manage multiple tasks in a busy office environment
- Reliable, professional and confident working with the public
Ideal Backgrounds (not essential)
- Experience in any of the following would be useful:
- Reception / Front of House
- Office or Administrative roles
- Call centre or customer service
- Retail or hospitality in a customer-facing position
What You’ll Get
- Salary £25,000
- Structured working hours (no weekends)
- Supportive team environment
- Training provided
- Opportunity to gain experience within employability and support services
- Fixed Term Contract until June 2027
Client Services Administrator - Participant Support in Walsall employer: Starting Point Recruitment
Join our dynamic team in Walsall as a Client Services Administrator, where you will play a vital role in creating a welcoming environment for participants seeking employment support. We pride ourselves on fostering a supportive work culture that values teamwork and professional growth, offering structured hours and comprehensive training to help you thrive in your career. With a focus on meaningful engagement and community impact, this position provides a unique opportunity to make a difference while enjoying a balanced work-life schedule.
Contact Details:
Starting Point Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator - Participant Support in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Starting Point Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Starting Point Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Administrator - Participant Support in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Starting Point Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Starting Point Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Starting Point Recruitment!
How to prepare for a job interview at Starting Point Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
