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- Tasks: Assist customers and handle administrative tasks in a dynamic environment.
- Company: Join Starting Point Recruitment, a supportive team in Wolverhampton.
- Benefits: Enjoy free parking, sick pay, and flexible hours.
- Why this job: Gain valuable experience while working in a proactive and friendly atmosphere.
- Qualifications: Previous customer service or admin experience is preferred; strong communication skills are essential.
- Other info: This is a temporary role covering maternity leave, with potential for 5 days a week.
- / Temporary Administrator / Customer Service Advisor
Temporary Administrator / Customer Service Advisor
Starting Point Recruitment
Place of work Wolverhampton
Contract type Permanent – Full-time
Salary £11.44 per hour, Benefits: Free parking On-site parking Sick pay
Job details
Job description, work day and responsibilities
Location:Wolverhampton
Contract:Temporary (Maternity Cover)
Hours:Vary (2-3 days per week with potential for 5 days)
Salary:£11.44 per hour
Start Date:February
About the Role:
We are seeking a proactive and customer-focusedTemporary Administrator / Customer Service Advisorto join our team in Wolverhampton. This maternity cover role offers a varied workload, combining customer service and administrative responsibilities to ensure smooth day-to-day operations.Key Responsibilities:
- Handle incoming phone calls and assist with resident service charge and pass enquiries.
- Resolve customer queries efficiently and professionally.
- Perform administrative tasks, including updating records and using Sage Accounts.
- Provide general office support to maintain efficient operations.
What We’re Looking For:
- Previous experience in administration or customer service roles.
- Proficiency with Sage Accounts or similar systems (preferred).
- Strong communication and problem-solving skills.
- A proactive and adaptable approach to tasks.
- Ability to manage and prioritise a varying workload.
Why Join Us?
- Competitive pay rate of £11.44 per hour.
- Flexible hours
- Gain experience in a dynamic and supportive environment.
Job Type: Temporary
Contract length: 6 months
Pay: Up to £11.44 per hour
Benefits:
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Experience:
- Customer service: 3 years (preferred)
- Sage: 2 years (preferred)
- Office: 2 years (preferred)
Work Location: In person
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Temporary Administrator / Customer Service Advisor employer: Starting Point Recruitment
Contact Detail:
Starting Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Administrator / Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Sage Accounts or similar systems before your interview. If you can demonstrate your knowledge and experience with these tools, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've resolved customer queries in the past. Being able to share specific instances will highlight your problem-solving abilities.
✨Tip Number 3
Since the role involves a mix of administrative tasks and customer service, think about how you can showcase your adaptability. Be ready to discuss how you've successfully managed varying workloads in previous roles.
✨Tip Number 4
Research Starting Point Recruitment and their values. Understanding their mission and how they operate will help you align your answers during the interview, making you a more appealing candidate.
We think you need these skills to ace Temporary Administrator / Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any specific skills related to Sage Accounts or similar systems, as these are preferred for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and adaptability. Mention specific examples of how you've resolved customer queries or managed administrative tasks effectively in previous roles.
Highlight Key Skills: In your application, clearly outline your strong communication and problem-solving skills. These are essential for the role, so provide examples of how you've used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Starting Point Recruitment
✨Showcase Your Customer Service Skills
Since the role involves customer service, be prepared to discuss your previous experiences. Share specific examples of how you've resolved customer queries and maintained a positive relationship with clients.
✨Familiarise Yourself with Sage Accounts
If you have experience with Sage Accounts or similar systems, make sure to mention it. If not, do a bit of research beforehand to understand its basic functions, as this could set you apart from other candidates.
✨Demonstrate Your Proactive Approach
The employer is looking for someone who can take initiative. Prepare to discuss situations where you've gone above and beyond in your previous roles, whether in administration or customer service.
✨Prepare for Varying Workloads
Since the job requires managing a varying workload, think of examples where you've successfully prioritised tasks. Be ready to explain how you adapt to changing demands while maintaining efficiency.