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For Companies At a Glance
- Tasks: Join us as a Sales & Customer Support Coordinator, handling customer queries and supporting sales operations.
- Company: We're a dynamic company focused on delivering exceptional customer service and innovative solutions.
- Benefits: Enjoy competitive pay of £13 per hour, regular hours, and a creative work environment.
- Why this job: This role offers a chance to grow your skills in a supportive team while making a real impact.
- Qualifications: Strong IT skills, excellent communication, and a positive attitude are essential; previous experience is a plus.
- Other info: Full-time, permanent position with no weekend work—perfect for balancing studies and work!
Overview
Job Title: Sales & Customer Support Coordinator
Location: WV14 0LH
Salary: £13 per hour
Hours: 08:00 – 16:00, Monday to Friday
About the Role: We are looking for an enthusiastic and IT-savvy individual to join our office team as a Sales & Customer Support Coordinator. This is an excellent opportunity for someone with a creative and dynamic approach to customer service and sales. You will play a key role in dealing with customer queries, supporting sales operations, and assisting with the implementation of a new system.
Key Responsibilities
- Providing exceptional customer service by handling queries via phone, email, and in person.
- Supporting the sales team with administrative tasks and customer follow-ups.
- Assisting with the implementation and use of a new IT system, ensuring smooth operation.
- Managing and updating customer records accurately and efficiently.
- Collaborating with colleagues to deliver creative solutions and improvements to customer service processes.
Requirements
- Strong IT skills and the ability to adapt to new systems quickly.
- Excellent communication skills, both written and verbal.
- A creative and problem-solving mindset.
- Previous experience in customer service, sales support, or similar roles is beneficial.
- A positive attitude and the ability to work well in a team.
- The opportunity to work in a creative and supportive environment.
- The chance to contribute to the growth and development of the business.
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Expected hours: 40 per week
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Sales & Customer Support Coordinator employer: Starting Point Recruitment
Contact Detail:
Starting Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with the latest customer service technologies and tools. Since the role involves assisting with a new IT system, showcasing your adaptability and eagerness to learn about these systems can set you apart.
✨Tip Number 2
Brush up on your communication skills by engaging in mock conversations or role-playing scenarios. This will help you feel more confident when handling customer queries, whether over the phone, via email, or in person.
✨Tip Number 3
Think of creative solutions to common customer service challenges. Prepare examples of how you've successfully resolved issues in the past, as this demonstrates your problem-solving mindset and ability to think outside the box.
✨Tip Number 4
Network with current employees or professionals in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Sales & Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Use specific examples that demonstrate your IT skills and problem-solving abilities, as these are key for the Sales & Customer Support Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention your creative approach to customer service and how you can contribute to the team. Be sure to address the specific responsibilities mentioned in the job description.
Highlight IT Proficiency: Since the role requires strong IT skills, include any relevant software or systems you are familiar with. If you have experience implementing new systems, be sure to mention this as it aligns with the job's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Starting Point Recruitment
✨Showcase Your IT Skills
Since the role requires strong IT skills, be prepared to discuss your experience with various systems and software. Highlight any specific tools you've used in previous roles that relate to customer support or sales.
✨Demonstrate Your Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare examples of how you've effectively handled customer queries in the past.
✨Prepare for Problem-Solving Scenarios
The job calls for a creative and problem-solving mindset. Think of instances where you've successfully resolved issues or improved processes. Be ready to share these examples during the interview.
✨Emphasise Team Collaboration
This role involves working closely with colleagues. Be sure to express your ability to work well in a team and provide examples of how you've collaborated with others to achieve common goals.
