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- Tasks: Join us as a Sales & Customer Support Coordinator, handling queries and supporting sales operations.
- Company: Starting Point Recruitment is a dynamic company focused on customer service excellence.
- Benefits: Enjoy £13 per hour, regular hours, free parking, and a supportive work environment.
- Why this job: Be part of a creative team, enhance your skills, and contribute to business growth.
- Qualifications: Strong IT skills, excellent communication, and previous customer service experience preferred.
- Other info: This is a full-time, permanent role with no weekend shifts.
The predicted salary is between 27360 - 31200 £ per year.
- / Sales and Customer Support Co-Ordinator
Sales and Customer Support Co-Ordinator
Starting Point Recruitment
Place of work Wolverhampton
Contract type Permanent – Full-time
Salary £13 per hour
Job details
Job description, work day and responsibilities
Job Title: Sales & Customer Support Coordinator
Location: WV14 0LH
Salary: £13 per hour
Hours: 08:00 – 16:00, Monday to Friday
About the Role:
We are looking for an enthusiastic and IT-savvy individual to join our office team as a Sales & Customer Support Coordinator. This is an excellent opportunity for someone with a creative and dynamic approach to customer service and sales. You will play a key role in dealing with customer queries, supporting sales operations, and assisting with the implementation of a new system.
Key Responsibilities:
Providing exceptional customer service by handling queries via phone, email, and in person.
Supporting the sales team with administrative tasks and customer follow-ups.
Assisting with the implementation and use of a new IT system, ensuring smooth operation.
Managing and updating customer records accurately and efficiently.
Collaborating with colleagues to deliver creative solutions and improvements to customer service processes.
Requirements:
Strong IT skills and the ability to adapt to new systems quickly.
Excellent communication skills, both written and verbal.
A creative and problem-solving mindset.
Previous experience in customer service, sales support, or similar roles is beneficial.
A positive attitude and the ability to work well in a team.
Benefits:
Competitive hourly pay of £13 per hour.
Regular working hours with no weekends.
Opportunity to work in a creative and supportive environment.
The chance to contribute to the growth and development of the business.
If you\’re a proactive and tech-savvy individual with a passion for delivering great customer experiences, we\’d love to hear from you. Apply today to join our team!
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Expected hours: 40 per week
Additional pay:
Performance bonus
Benefits:
Company pension
Free parking
On-site parking
Schedule:
Day shift
Monday to Friday
Experience:
Retail sales: 1 year (preferred)
Customer service: 2 years (preferred)
Food: 2 years (preferred)
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
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Sales and Customer Support Co-Ordinator employer: Starting Point Recruitment
Contact Detail:
Starting Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Support Co-Ordinator
✨Tip Number 1
Familiarise yourself with the latest customer service technologies and tools. Since the role involves assisting with a new IT system, showcasing your adaptability and eagerness to learn about these systems can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries. Practising how to respond to common customer issues can help you demonstrate your problem-solving mindset during any interviews or discussions.
✨Tip Number 3
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Prepare examples from your previous experience that highlight your ability to work in a team and deliver creative solutions. Being able to share specific instances where you've improved customer service processes will demonstrate your value to the team.
We think you need these skills to ace Sales and Customer Support Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Use specific examples that demonstrate your IT skills and problem-solving abilities, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention your creative approach to customer service and how you can contribute to the team. Be sure to address the specific responsibilities mentioned in the job description.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and adaptability to new systems. Provide examples of how you've successfully managed customer queries or supported sales operations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Starting Point Recruitment
✨Showcase Your IT Skills
Since the role requires strong IT skills, be prepared to discuss your experience with various systems. Highlight any specific software or tools you've used in previous roles, and demonstrate your ability to adapt to new technologies.
✨Demonstrate Your Customer Service Experience
Prepare examples of how you've handled customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving abilities and commitment to exceptional service.
✨Emphasise Team Collaboration
The job involves working closely with colleagues, so be ready to discuss your teamwork experiences. Share instances where you collaborated on projects or contributed to team success, highlighting your positive attitude and adaptability.
✨Prepare Creative Solutions
As the role calls for a creative approach to customer service, think of innovative ideas or improvements you've implemented in previous positions. Be ready to share these during the interview to demonstrate your proactive mindset.