At a Glance
- Tasks: Administer Council Tax accounts and resolve customer queries with professionalism.
- Company: Join a supportive council team in Sandwell with a focus on community service.
- Benefits: Competitive pay, hybrid working, and valuable experience in local government.
- Other info: Temporary role with potential for future opportunities in local government.
- Why this job: Make a difference in your community while developing essential administrative skills.
- Qualifications: Experience in Council Tax administration and proficiency in NEC and Enterprise systems.
The predicted salary is between 16.08 - 16.08 £ per hour.
We are seeking an experienced Council Tax Officer to join the Council Tax team on a temporary sickness cover basis. The successful candidate will be responsible for the effective administration of Council Tax accounts, ensuring all legislation is applied accurately and consistently while delivering a high standard of customer service.
The role requires previous experience using NEC and Enterprise systems, which is essential for managing Council Tax processes efficiently.
Key Responsibilities- Administer Council Tax accounts in accordance with current legislation and council policies.
- Process changes in circumstances and determine liability for Council Tax accounts.
- Investigate and resolve disputes relating to Council Tax liability.
- Apply relevant exemptions, discounts, and reductions accurately.
- Correspond with customers professionally via email and telephone to resolve queries and provide advice.
- Maintain accurate records and update case information using NEC and Enterprise systems.
- Work collaboratively within the Council Tax team to ensure legislation is adhered to and applied correctly.
- Ensure all casework is completed within service deadlines and performance targets.
- Previous experience working in a Council Tax Officer role or within Council Tax administration.
- Essential experience using NEC and Enterprise systems.
- Strong understanding of Council Tax legislation, liability, exemptions, and discounts.
- Excellent communication skills, with the ability to deal with customer enquiries professionally.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team in a hybrid working environment.
Administrator Council Tax in London employer: Starting Point Recruitment
Join our dedicated Council Tax team in Sandwell, where we prioritise a supportive work culture and offer flexible hybrid working arrangements. As an employer, we are committed to your professional growth, providing opportunities for skill enhancement and career advancement while ensuring a collaborative environment that values your contributions. With competitive pay and a focus on employee well-being, we strive to make your experience both meaningful and rewarding.
Contact Details:
Starting Point Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator Council Tax in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Administrator Council Tax in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Starting Point Recruitment
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Starting Point Recruitment.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Starting Point Recruitment that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
