At a Glance
- Tasks: Support international customers and manage accounts across European markets.
- Company: Dynamic international team based in Birmingham with a supportive culture.
- Benefits: Starting salary from £30,000, career progression, and comprehensive training.
- Other info: Exciting opportunity for growth in a fast-paced environment.
- Why this job: Join a vibrant team and make a real impact with your language skills.
- Qualifications: Fluent in Spanish and Italian, with customer service experience.
The predicted salary is between 30000 - 30000 £ per year.
Location: Birmingham (Office-based)
Salary: From £30,000 DOE + Benefits
Start date: Asap
Do you thrive in a fast‑paced international environment? Are you fluent in Spanish, Italian and English? Do you enjoy building relationships, solving problems, and delivering exceptional customer service to clients across multiple countries? We’re looking for an enthusiastic and highly organised Global Account Support to join a growing international team. This is an exciting opportunity to become the key point of contact for customers across European markets, ensuring they receive first‑class service from enquiry through to delivery.
If you’re someone who enjoys working with people, loves variety in your day, and wants to be part of a supportive business where your language skills truly make a difference, we’d love to hear from you.
What you’ll be doing
- Manage and support a portfolio of international customer accounts.
- Build strong relationships with clients across Spanish and Italian‑speaking markets.
- Handle enquiries via phone, email, and video calls in English, Spanish, and Italian.
- Coordinate customer orders, quotations, and account administration.
- Work closely with internal departments including Sales, Logistics, and Operations to ensure seamless service.
- Resolve customer queries efficiently and professionally.
- Maintain accurate customer records using CRM and internal systems.
- Deliver an exceptional customer experience while identifying opportunities to strengthen client relationships.
What we’re looking for
- Fluent Spanish and Italian (spoken and written) alongside excellent English.
- Previous experience in customer service, account management, sales support, or client services.
- Excellent communication and relationship‑building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive attitude and genuine passion for helping customers.
- Good IT skills, including Microsoft Office and CRM systems (desirable).
- A positive, team‑focused approach with excellent attention to detail.
What’s in it for you
- Salary starting from £30,000 DOE
- Opportunity to work with international clients every day.
- Supportive and collaborative working environment.
- Career progression and development opportunities.
- Comprehensive training and ongoing support.
- Be part of a business that values initiative, teamwork, and professional growth.
Ready for your next challenge? If you’re fluent in Spanish and Italian, enjoy working with people, and are looking for an exciting opportunity within an international business, we’d love to hear from you. Apply today and take the next step in your career.
Contact Details:
Starting Point Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Account Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Starting Point Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Starting Point Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Global Account Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Starting Point Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Starting Point Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Starting Point Recruitment!
How to prepare for a job interview at Starting Point Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
