At a Glance
- Tasks: Support participants and employers, manage reviews, and ensure top-notch admin tasks.
- Company: Join a dynamic team in Birmingham focused on participant success and employer engagement.
- Benefits: Enjoy a company pension and health & wellbeing programme.
- Other info: Full-time, permanent role with a day shift schedule, Monday to Friday.
- Why this job: Make a real impact while growing personally and professionally in a supportive environment.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 19200 - 33600 £ per year.
Salary £24000 per annum, Benefits: Company pension Health & wellbeing programme
Job details
Job description, work day and responsibilities
Job Title:Client Engagement Coordinator
Location:Birmingham
Salary:£24,000 per annum
About the Role:
We are looking for an organised and proactiveClient Engagement Coordinatorto join our team in Birmingham. This role is crucial in ensuring participants and employers receive outstanding support, enabling successful outcomes for everyone involved. You will manage participant reviews, support Progression Coaches and Skills Trainers, and ensure all administrative tasks are completed to the highest standards.
Key Responsibilities:
- Provide administrative and operational support to Progression Coaches, Skills Trainers, and the In-Work Support Team.
- Maintain effective relationships with participants and employers, ensuring all interactions are professional and impactful.
- Complete and track participant paperwork and data entry, ensuring quality and contractual compliance.
- Support participants in overcoming barriers by referring them to childcare, training, and benefits assistance.
- Assist with organising and managing participant meetings, interventions, and reviews.
- Build and maintain relationships with local employers and organisations to create job and training opportunities.
- Support financial management by reconciling participant spend logs and ensuring compliance with regulations.
- Monitor and maintain service quality, implementing corrective actions where necessary.
Skills and Experience:
- Experience in administration and data management.
- Proficiency in Microsoft Word, Excel, and Access.
- Ability to work independently and as part of a team.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Experience working with participants, employers, or external organisations.
- Knowledge of financial management and compliance standards (desirable).
Why Join Us?
- Be part of a supportive and dynamic team.
- Opportunities for personal and professional growth.
- Make a real difference in helping participants achieve their goals.
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Do you have strong communication skills?
Experience:
- Customer service: 3 years (preferred)
- Microsoft Office: 2 years (preferred)
Work Location: In person
#J-18808-Ljbffr
Client Onboarding Co-Ordinator in Birmingham employer: Starting Point Recruitment
As a Client Services Administrator in our vibrant employment support setting, you will thrive in a supportive work culture that prioritises employee growth and development. We offer competitive benefits and a collaborative environment where your contributions directly impact participants' success, making your role both meaningful and rewarding.
Contact Details:
Starting Point Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding Co-Ordinator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Starting Point Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Starting Point Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Onboarding Co-Ordinator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Starting Point Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Starting Point Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Starting Point Recruitment!
How to prepare for a job interview at Starting Point Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
