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For Companies At a Glance
- Tasks: Support participants and employers, manage reviews, and ensure top-notch admin tasks.
- Company: Join a dynamic team in Birmingham focused on participant success and employer engagement.
- Benefits: Enjoy a company pension and health & wellbeing programme.
- Why this job: Make a real impact while growing personally and professionally in a supportive environment.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Full-time, permanent role with a day shift schedule, Monday to Friday.
The predicted salary is between 19200 - 33600 £ per year.
Salary £24000 per annum, Benefits: Company pension Health & wellbeing programme
Job details
Job description, work day and responsibilities
Job Title:Client Engagement Coordinator
Location:Birmingham
Salary:£24,000 per annum
About the Role:
We are looking for an organised and proactiveClient Engagement Coordinatorto join our team in Birmingham. This role is crucial in ensuring participants and employers receive outstanding support, enabling successful outcomes for everyone involved. You will manage participant reviews, support Progression Coaches and Skills Trainers, and ensure all administrative tasks are completed to the highest standards.
Key Responsibilities:
- Provide administrative and operational support to Progression Coaches, Skills Trainers, and the In-Work Support Team.
- Maintain effective relationships with participants and employers, ensuring all interactions are professional and impactful.
- Complete and track participant paperwork and data entry, ensuring quality and contractual compliance.
- Support participants in overcoming barriers by referring them to childcare, training, and benefits assistance.
- Assist with organising and managing participant meetings, interventions, and reviews.
- Build and maintain relationships with local employers and organisations to create job and training opportunities.
- Support financial management by reconciling participant spend logs and ensuring compliance with regulations.
- Monitor and maintain service quality, implementing corrective actions where necessary.
Skills and Experience:
- Experience in administration and data management.
- Proficiency in Microsoft Word, Excel, and Access.
- Ability to work independently and as part of a team.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Experience working with participants, employers, or external organisations.
- Knowledge of financial management and compliance standards (desirable).
Why Join Us?
- Be part of a supportive and dynamic team.
- Opportunities for personal and professional growth.
- Make a real difference in helping participants achieve their goals.
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Do you have strong communication skills?
Experience:
- Customer service: 3 years (preferred)
- Microsoft Office: 2 years (preferred)
Work Location: In person
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Client Onboarding Co-Ordinator employer: Starting Point Recruitment
Contact Detail:
Starting Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Co-Ordinator
✨Tip Number 1
Familiarise yourself with the local job market in Birmingham. Understanding the key employers and industries in the area can help you build relationships and identify potential opportunities for participants.
✨Tip Number 2
Enhance your communication skills by engaging in networking events or workshops. This will not only improve your interpersonal abilities but also expand your professional network, which is crucial for a Client Onboarding Co-Ordinator.
✨Tip Number 3
Gain experience in administrative roles or volunteer for community projects that involve participant support. This hands-on experience will demonstrate your ability to manage tasks effectively and support individuals in overcoming barriers.
✨Tip Number 4
Stay updated on compliance standards and financial management practices relevant to the role. This knowledge will not only boost your confidence but also show us that you're proactive and ready to tackle the responsibilities of the position.
We think you need these skills to ace Client Onboarding Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, data management, and customer service. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about supporting participants and employers. Mention any relevant experience that aligns with the responsibilities of the Client Onboarding Co-Ordinator role.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Word, Excel, and Access. If you have experience with financial management or compliance standards, be sure to include that as well.
Prepare for Application Questions: Be ready to answer application questions regarding your communication skills and customer service experience. Think of specific situations where you successfully supported clients or resolved issues.
How to prepare for a job interview at Starting Point Recruitment
✨Showcase Your Organisational Skills
As a Client Onboarding Co-Ordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised events or managed administrative duties.
✨Highlight Your Communication Abilities
Strong communication skills are essential for this role. Be ready to discuss how you've effectively interacted with participants and employers in previous positions, and consider sharing specific instances where your communication made a positive impact.
✨Familiarise Yourself with Data Management
Since the role involves data entry and management, brush up on your knowledge of Microsoft Word, Excel, and Access. You might be asked about your experience with these tools, so be prepared to discuss how you've used them in your previous roles.
✨Demonstrate Your Problem-Solving Skills
The job requires supporting participants in overcoming barriers. Think of examples where you've helped someone navigate challenges, whether in a professional or personal context, and be ready to share these stories during your interview.
