At a Glance
- Tasks: Be the friendly face of our employment support service, welcoming visitors and managing appointments.
- Company: Join a supportive team dedicated to helping individuals find employment.
- Benefits: Enjoy a £25,000 salary, structured hours, and training opportunities.
- Other info: Fixed-term contract until June 2027 with great career experience.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service skills and basic IT knowledge are essential.
The predicted salary is between 25000 - 25000 £ per year.
Location: 169 Newhall Street, Birmingham, B3 1SW (On-site)
Salary: £25,000 per year
Hours: Full‑time, Monday‑Friday, 9am‑5pm
About the Role
We are looking for a friendly, organised and professional individual to become the first point of contact for visitors and participants attending our employment support service. You will be welcoming people into the office, supporting appointments and helping individuals engage with job searching and our programmes. This role combines reception, customer service and administration, so it suits someone who enjoys working with people while keeping systems and paperwork organised.
Responsibilities
- Greeting visitors and creating a welcoming front‑of‑house environment
- Answering calls, emails and general enquiries
- Booking appointments and managing the office diary
- Supporting new participants when they arrive, including introductions to staff
- Completing warm handovers between Job Centre coaches, participants and the team
- Helping participants log onto job boards and complete online forms/surveys
- Data entry and updating internal systems accurately
- Scanning, filing and managing digital and paper records
- Making confirmation and follow‑up calls to participants
- Supporting basic audits and compliance checks
- Assisting with general office administration and paperwork
Qualifications
- Strong customer service skills and a friendly manner
- Comfortable speaking to people face‑to‑face and over the phone
- Good organisation and attention to detail
- Basic IT skills (Outlook, Word, systems/data entry)
- Ability to manage multiple tasks in a busy office environment
- Reliable, professional and confident working with the public
Ideal Backgrounds (not essential)
- Reception / Front of House
- Office or Administrative roles
- Call centre or customer service
- Retail or hospitality in a customer‑facing position
Benefits
- Salary £25,000
- Structured working hours (no weekends)
- Supportive team environment
- Training provided
- Opportunity to gain experience within employability and support services
Fixed Term Contract until June 2027
Front Desk & Participant Support Coordinator in Birmingham employer: Starting Point Recruitment
Join our dynamic team in Birmingham as a Front Desk & Participant Support Coordinator, where you will be the welcoming face of our employment support service. We pride ourselves on fostering a supportive work culture that values teamwork and professional growth, offering structured hours with no weekends, comprehensive training, and the chance to make a meaningful impact in people's lives. With a focus on employee development and a friendly atmosphere, this role is perfect for those looking to thrive in a rewarding environment.
Contact Details:
Starting Point Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Participant Support Coordinator in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how you fit in. When you walk in for that interview, you want to sound like you’ve been part of the team already.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples where you've made someone's day better. Share those stories during your chat to really stand out.
✨Tip Number 3
Be ready to showcase your organisational skills. Bring up times when you juggled multiple tasks successfully. This will show them you can handle the busy office environment like a pro!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and professional, which is exactly what they’re looking for.
We think you need these skills to ace Front Desk & Participant Support Coordinator in Birmingham
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, this role is all about connecting with people.
Tailor Your Application:Make sure to customise your application for the Front Desk & Participant Support Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you fit into our team!
Keep It Organised:Just like the role requires, your application should be well-organised. Use clear headings, bullet points, and concise language to make it easy for us to read. A tidy application reflects your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Starting Point Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Desk & Participant Support Coordinator. Familiarise yourself with the job description and think about how your skills align with tasks like greeting visitors and managing appointments.
✨Show Off Your People Skills
Since this role is all about customer service, be prepared to demonstrate your friendly and professional manner. Think of examples from your past experiences where you've successfully interacted with clients or handled enquiries, and be ready to share those stories.
✨Organisational Skills are Key
This position requires strong organisational abilities. During the interview, highlight your experience with managing multiple tasks, whether it’s through previous jobs or even in your personal life. Mention any tools or methods you use to stay organised.
✨Brush Up on Basic IT Skills
As you'll be using systems for data entry and communication, make sure you're comfortable discussing your basic IT skills. If you have experience with Outlook or Word, mention it! If not, consider doing a quick refresher before the interview to boost your confidence.
