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- Tasks: Support the Repairs and Maintenance team with administrative tasks and customer queries.
- Company: Join a local authority with a supportive team culture.
- Benefits: Competitive pay, structured hours, and long-term job security.
- Other info: Perfect for those seeking stability and growth in their career.
- Why this job: Gain valuable experience in a busy environment while helping your community.
- Qualifications: Previous admin experience and strong customer service skills required.
The predicted salary is between 25000 - 27000 £ per year.
Administrator opportunity in Oldbury. This role sits within the Repairs and Maintenance team and is a great opportunity for someone with strong administrative and customer service experience.
Role Details:
- Location: Oldbury
- Working Hours: Monday to Friday, 7:45am - 4:00pm
- Start Date: ASAP (potentially next week)
- Contract End Date: 02 October 2026
- Pay Rate: £12.71 per hour
About the Role:
This is a busy, office-based administrative position where you will be supporting the day-to-day operations of the repairs and maintenance team. The role involves handling inbound calls, logging repair requests, updating internal systems, and ensuring all information is accurately recorded.
Key Responsibilities:
- Managing incoming calls and customer queries
- Logging and raising repair and maintenance requests
- Updating systems and maintaining accurate records
- Prioritising workload in a fast-paced environment
- Supporting the wider team with administrative tasks
What We're Looking For:
- Previous administration experience
- Strong customer service and call handling skills
- Good organisational and time management abilities
- Comfortable working in a busy environment
- Ideally some experience within housing, repairs, or maintenance (not essential)
This is a fantastic opportunity to secure a long-term role within a local authority, with a supportive team environment and structured working hours.
Administrator employer: Starting Point Recruitment
Contact Detail:
Starting Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills. Since this role involves managing customer queries, try role-playing with a friend or family member to get comfortable with responding to different types of calls.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks at once, especially in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Repairs and Maintenance team. Keep it friendly and professional, and let us know what excites you about this opportunity.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling calls and queries in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity in Oldbury!
How to prepare for a job interview at Starting Point Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role within the Repairs and Maintenance team. Familiarise yourself with the key responsibilities like managing calls and logging repair requests. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since strong customer service experience is crucial for this role, prepare examples from your past work where you successfully handled customer queries or resolved issues. Be ready to discuss how you prioritised tasks in a busy environment, as this will highlight your ability to thrive under pressure.
✨Practice Common Interview Questions
Anticipate questions related to administration and time management. For instance, be prepared to explain how you would handle multiple incoming calls while logging repair requests. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the team. Inquire about the tools they use for logging repairs or how the team collaborates on projects. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.