At a Glance
- Tasks: Provide friendly support to software users via phone and email, resolving queries and testing new features.
- Company: Award-winning provider of business management software for the automotive motor trade.
- Benefits: Monthly bonuses, free lunch, gym access, and fun office perks like Table Football.
- Other info: Office-based role with great opportunities for learning and growth.
- Why this job: Join a fun team and make a real difference in helping users succeed with our software.
- Qualifications: Experience in customer support and a positive, helpful attitude are essential.
Our client is an award-winning provider of business management software, websites and mobile apps to the automotive motor trade. Due to continued expansion, they have a fantastic opportunity for a customer/software support professional with a ‘can-do’ positive attitude and a friendly and helpful personality to join their open, fun working environment.
As part of their support team, you will be answering incoming calls and emails from the staff of dealerships and garages who use their software products to help manage their businesses. You will assist users with a variety of questions about how to operate features of the software and technical queries, investigating reported issues and resolving queries, or escalating them to 2nd line/technical teams if necessary. The role also involves testing new features and products from a user perspective, logging and updating customer communications via our own in-house software, and the use of other support software tools. A logical mindset, helpful manner and excellent customer service skills are essential. The ideal candidate will have previous experience in a similar role supporting software users. Training will be given on their software products and in-house systems.
Key Responsibilities:
- Provide friendly, high-quality support to software users by phone, email, and remote access.
- Investigate and resolve customer queries, escalating issues where needed.
- Advise users on how to use product features.
- Record detailed and accurate notes of customer interactions using our in-house system.
- Assist the onboarding team with new customers by helping with system setup where required.
- Test new product features and updates, following internal guidelines.
- Participate in training sessions to build product knowledge and contribute to team meetings.
Skills / Requirements:
- Experience providing customer service/customer support/software support via phone and via email.
- Excellent verbal and written skills and ability to empathise with customers.
- Friendly, positive and professional telephone manner.
- Great teamworking skills.
- Proficiency in using computer systems such as CRM / call logging systems.
- Logical, problem solving mindset and a quick learner when it comes to using technology.
- Ability to give instructions / explain processes to others in a simple, patient and helpful way.
- Experience in the automotive industry/motor trade, such as a dealership or garage, would be an advantage.
Benefits: Monthly attendance bonus, free daily lunch at the on-site restaurant and coffee bar, free to play Table Football and Arcade machine, free access to on-site Gym, free parking and workplace pension scheme.
Hours: Monday to Friday 9am-5pm – in person, office-based.
Customer Support / 1st line Helpdesk (Business Software) in Blisworth employer: Starting Off Ltd
Join an award-winning provider of business management software in a vibrant and supportive environment where your contributions truly matter. With a focus on employee well-being, enjoy benefits like free daily lunches, access to an on-site gym, and a fun workplace culture that encourages teamwork and personal growth. This role not only offers the chance to develop your customer support skills but also provides opportunities for training and advancement within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support / 1st line Helpdesk (Business Software) in Blisworth
✨Tip Number 1
Get to know the company and its products inside out! Before your interview, spend some time exploring their software and understanding how it helps users in the automotive industry. This will not only impress them but also help you answer questions more effectively.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face in a support role and role-play how you'd handle them. This will help you feel more confident and prepared when answering calls or emails from users.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've resolved customer issues in the past. Highlight your logical mindset and how you approach troubleshooting – this is key for a support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support / 1st line Helpdesk (Business Software) in Blisworth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and positive attitude shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application:Make sure to customise your application for this role. Highlight your experience in customer support and any relevant software knowledge. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for excellent communication skills, so show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Starting Off Ltd
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with the business management software and its features. Understanding how the software works will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer support. Think about specific situations where you resolved issues or helped users understand a product. This will demonstrate your ability to empathise and communicate effectively.
✨Practice Problem-Solving Scenarios
Since the role involves troubleshooting and resolving queries, practice common technical problems you might encounter. Be ready to explain how you would approach these issues logically and step-by-step, showcasing your problem-solving mindset.
✨Be Ready to Discuss Teamwork
This position requires great teamworking skills, so be prepared to talk about how you've collaborated with others in previous roles. Share examples of how you contributed to a positive team environment and supported your colleagues, especially in high-pressure situations.
