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For Companies At a Glance
- Tasks: Assist customers via phone, email, and chat with expert advice and support.
- Company: Join StarTech.com, a vibrant tech company known for exceptional customer service and teamwork.
- Benefits: Enjoy a hybrid work model, supportive team environment, and opportunities for growth.
- Why this job: Make a real impact by helping customers find the right tech solutions in a dynamic setting.
- Qualifications: Bachelor’s degree or diploma, plus 1 year of customer service experience preferred.
- Other info: StarTech.com is an Equal Opportunity Employer committed to inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about helping others and providing top-notch customer service? At StarTech.com, we’re looking for a dedicated Customer Advisor to be the first point of contact for our valued end-user and reseller customers. You’ll offer expert advice and personalized recommendations via phone, email, and live chat, efficiently handle order and account requests, and provide proactive support to enhance the customer experience. Working closely with a supportive team and reporting to the Supervisor, Customer Support, you’ll make a real difference by helping customers find the right products and solutions. If you’re ready to take on a rewarding role where you can truly make an impact, apply today to join our amazing team!
What you will be responsible for:
- Customer Relationship Management: Responding to customer account inquiries via telephone, chat, and email, ensuring resolutions align with StarTech.com service standards. Documenting all interactions in the CRM system. Staying updated with the latest processes and procedures.
- Order Processing: Processing orders from the StarTech.com website, purchase orders received via email or fax, and cross-border shipments. Providing pricing and availability and preparing formal quotations. Responding to post-sale inquiries related to order management. Ensuring all orders are processed according to established procedures and expectations.
- Administrative Tasks: Reviewing and approving new reseller applications. Assisting with creating credit note requests and customer accounts. Supporting initiatives and value-add internal tasks such as wire-transfer payments, training new employees, or other tasks as assigned. Assuming various project work and tasks as needed.
Essential Qualifications:
- Education: Bachelor’s degree or Diploma or equivalent work experience.
- Experience: At least 1 year of customer service experience, ideally in a technical environment.
- Technical Skills: Proficiency in Microsoft Office and the ability to navigate various software efficiently in a fast-paced environment.
- Learning Attitude: A curious mindset and willingness to learn new skills.
- Time Management: Strong skills in managing time and prioritising tasks effectively.
- Communication: Excellent verbal and written communication skills.
StarTech.com is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Customer Advisor employer: StarTech.com
Contact Detail:
StarTech.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with StarTech.com's products and services. Understanding the technical aspects of what they offer will help you provide better customer support and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can help you feel more confident when handling inquiries during the interview process.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your experience and readiness for the challenges of the Customer Advisor role.
✨Tip Number 4
Network with current or former employees of StarTech.com on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Advisor position at StarTech.com. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in a technical environment. Use specific examples to demonstrate how you've successfully handled customer inquiries or resolved issues.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure that your application reflects your ability to communicate clearly and effectively. Consider including examples of how you've used these skills in past roles.
Tailor Your Application: Customise your CV and cover letter to align with StarTech.com's values and mission. Mention your enthusiasm for providing top-notch customer service and your willingness to learn new skills, as these traits are highly valued by the company.
How to prepare for a job interview at StarTech.com
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with the values of StarTech.com.
✨Demonstrate Technical Proficiency
Since the role requires navigating various software and technical environments, be prepared to discuss your experience with Microsoft Office and any other relevant tools. You might even want to mention a time when you quickly learned a new system or process.
✨Highlight Your Communication Skills
Excellent verbal and written communication is key for a Customer Advisor. Practice articulating your thoughts clearly and concisely, and consider preparing a few scenarios where you effectively resolved customer issues through communication.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to manage multiple tasks or handle difficult customers, and be ready to explain how you approached those challenges.
