At a Glance
- Tasks: Be the friendly voice helping customers with their queries and orders.
- Company: Join Start-Rite Shoes, a brand dedicated to children's comfort and confidence.
- Benefits: Enjoy a supportive team environment and opportunities for personal growth.
- Other info: Flexible working patterns and a chance to build strong relationships.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 € per year.
Peachman Way, Broadland Business Park, Norwich, NR7 0WF
Working hours: 40 hours per week, 8.45am to 5.15pm
What you'll be doing - the overview
Join Start‑Rite Shoes as a Customer Service Advisor and help deliver an outstanding experience for both trade customers and consumers. You’ll be the first point of contact across phone and email, taking ownership of queries from first response through to resolution. You’ll also process sales orders for key accounts and ad‑hoc customers, spot opportunities to improve our ways of working, and support revenue growth through confident product recommendations.
Who we’re looking for
At Start‑Rite Shoes, we’ve been helping children step out in comfort and confidence for generations. We’re proud of our heritage and just as proud of the way we keep improving—always looking for better, simpler ways to serve our customers. You’ll be a confident communicator who genuinely enjoys helping people. You’ll stay calm under pressure, organise your workload well, and take ownership to get things sorted. You’ll be comfortable working with systems and order processing, and you’ll enjoy spotting opportunities to recommend the right product or alternative where it helps the customer.
What you'll be doing - the detail
- Handle customer and consumer enquiries across phone, email and online chat
- Collaborate with colleagues across the business to resolve issues quickly
- Spot and coordinate continuous improvement opportunities
- Process orders, reservations, dispatches, invoices and returns using our systems
- Identify alternatives and add-ons to help maximise sales
- Maintain sales orders, including cancellations and stock‑control actions
- Flag stock risks and liaise with Planning on availability and delivery dates
- Support key accounts and build strong working relationships
- Use our websites confidently (Start‑Rite.com, Trade Web Order & Retailer Zone)
- Liaise with our delivery partner to track orders and resolve delivery queries
What you'll bring
- Great communication skills (verbal and written)
- A reliable team player with strong listening skills
- Comfortable working at pace and managing competing priorities
- A calm, professional approach in challenging situations
- Strong problem‑solving skills and confidence multi‑tasking
- Commercial awareness and motivation to hit targets
- Comfortable taking initiative and ownership
- Adaptable, with flexibility around working patterns when needed
- High attention to detail and accuracy
- Able to build rapport with customers, consumers and external partners
- Confident recommending and selling our product ranges
- Good working knowledge of Microsoft Office (Outlook, Word and Excel)
- GCSEs (or equivalent) including English and Maths
Equal Opportunities
Start‑Rite Shoes is an equal opportunities employer. We welcome applications from all suitably qualified candidates. Any personal data you share as part of your application will be used for recruitment purposes only.
Customer Service Advisor in Norwich employer: Start-rite Shoes Ltd
Start-Rite Shoes is an exceptional employer located in the vibrant Broadland Business Park, Norwich, where we pride ourselves on fostering a supportive and collaborative work culture. As a Customer Service Advisor, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills while contributing to our mission of delivering outstanding customer experiences. Join us and be part of a team that values innovation, teamwork, and a commitment to helping children step out in comfort and confidence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Start-Rite Shoes. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a confident communicator. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling queries and making product recommendations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to share these during your interview to demonstrate how you can contribute to the team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Start-Rite Shoes website. This not only shows your enthusiasm but also ensures your application gets to the right people quickly.
We think you need these skills to ace Customer Service Advisor in Norwich
Some tips for your application 🫡
Show Your Communication Skills:Since you'll be the first point of contact for customers, make sure your written application reflects your great communication skills. Use clear and concise language, and don’t forget to showcase your ability to help people!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Highlight your experience with customer service and any relevant skills that match what we're looking for at Start-Rite Shoes.
Be Professional Yet Friendly:While we want you to be professional in your application, don’t shy away from showing your friendly side! We’re all about building rapport with customers, so let your personality shine through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Start-rite Shoes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Start-Rite Shoes. Understand their history, values, and what makes them unique in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer queries in the past, as this will demonstrate your ability to connect with customers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about times when you've had to resolve issues or recommend products. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Your Team Spirit
Start-Rite Shoes values collaboration, so be ready to discuss how you work well in a team. Share examples of how you've supported colleagues or contributed to team goals. This will show that you're not just focused on individual success but also on helping the team thrive.
