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- Tasks: Deliver exceptional customer support and handle inquiries via phone, email, or live chat.
- Company: Join a dynamic team focused on positive client experiences.
- Benefits: Competitive salary, engaging work environment, and opportunities for growth.
- Why this job: Use your communication skills to make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong data entry skills preferred.
- Other info: Fluency in English and Spanish is a big plus!
The predicted salary is between 25000 - 25500 £ per year.
Pay: £25,000.00-£25,500.00 per year
WORKING HOURS: Typically, 5 Over 7 Days- 07:00 - 16:00 OR 10:00 - 19:00
Overview
We are seeking a dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for delivering exceptional customer support, handling inquiries efficiently, and contributing to a positive client experience. This role offers an excellent opportunity for individuals with strong communication skills and a passion for helping others. Fluency in both English and Spanish is highly desirable, along with proficiency in data entry and upselling techniques. The successful applicant will be organised, attentive to detail, and capable of maintaining professionalism across various communication channels.
Duties
- Respond promptly and professionally to customer enquiries via phone, email, or live chat.
- Maintain accurate records of customer interactions through data entry systems.
- Provide information about products and services, ensuring customer needs are met effectively.
- Upsell relevant products or services where appropriate to enhance customer satisfaction and business growth.
- Assist customers with account management, billing issues, and troubleshooting problems.
- Analyse customer feedback to identify areas for service improvement.
- Demonstrate excellent phone etiquette and communication skills at all times.
- Collaborate with team members to resolve complex issues efficiently and effectively.
Qualifications
- Proven experience in customer service or related roles is preferred.
- Strong data entry skills with attention to accuracy and detail.
- Multilingual abilities, particularly fluency in both English and Spanish, are highly advantageous.
- Excellent communication skills, both verbal and written.
- Ability to demonstrate professional phone etiquette and active listening skills.
- Analytical mindset with the ability to assess situations quickly and provide suitable solutions.
- Experience in upselling or cross-selling products/services is a plus.
- Organised with the ability to manage multiple tasks simultaneously under pressure.
- Previous experience using CRM systems or similar software is desirable.
This role provides an engaging work environment where your communication talents can thrive while supporting our valued customers through exceptional service delivery.
Job Type: Permanent
Work Location: In person
Customer Service Assistant in Uxbridge employer: Start People Ltd
Contact Detail:
Start People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Uxbridge
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience, especially in customer service, and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Show Off Your Skills: Don’t forget to mention your data entry skills and any experience with upselling. If you're fluent in Spanish, let us know! We love candidates who can connect with a diverse range of customers, so make those skills shine in your application.
Be Professional Yet Personable: While we appreciate professionalism, we also value a friendly tone. Use clear and concise language in your application, but don’t be afraid to let your personality come through. We’re looking for someone who can engage with customers warmly and effectively.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Start People Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle different customer scenarios, especially tricky ones. Think about examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your Language Skills
Since fluency in both English and Spanish is a big plus, be prepared to demonstrate your language abilities during the interview. You might be asked to switch between languages or answer questions in Spanish, so practice speaking confidently in both languages.
✨Highlight Your Data Entry Skills
Make sure to mention any experience you have with data entry systems or CRM software. Bring examples of how you've maintained accurate records in previous roles. This will show that you're organised and detail-oriented, which are crucial for this position.
✨Prepare for Upselling Questions
Think about times when you've successfully upsold products or services. Be ready to explain your approach and the techniques you used. This will demonstrate your understanding of sales strategies and your ability to enhance customer satisfaction through upselling.
