At a Glance
- Tasks: Deliver top-notch customer service in a fast-paced environment.
- Company: Join a supportive team in Swinton, Manchester.
- Benefits: Enjoy competitive pay and flexible part-time hours.
- Other info: Great opportunity for personal growth and skill development.
- Why this job: Be the friendly face that makes customers smile every day.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 11 - 16 € per hour.
Location: Swinton, Manchester
Working Pattern: Tuesday, Wednesday, Thursday, Friday (2pm–6pm) and Saturday (9am–5pm)
Overview
We are seeking a reliable and customer-focused Customer Service Assistant to join our team on a part-time basis. This role is ideal for someone who enjoys working with people, can handle a variety of customer enquiries, and is comfortable working in a fast-paced environment. You will be the first point of contact for customers, ensuring they receive a positive and professional experience.
Key Responsibilities
- Provide excellent customer service in person, over the phone, and via email
- Assist customers with enquiries, orders, and general support
- Maintain accurate records and update internal systems as required
- Handle transactions and process payments where applicable
- Ensure the customer area is clean, organised, and welcoming
- Support the wider team with administrative tasks
- Follow company policies and procedures to maintain service standards
Skills and Experience
- Previous experience in a customer service or front-of-house role is desirable
- Strong communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Good organisational skills and attention to detail
- Confident using basic computer systems and software
- A positive attitude and willingness to learn
Working Hours
- Tuesday–Friday: 2pm–6pm
- Saturday: 9am–5pm
What We Offer
- Supportive team environment
- Training and development opportunities
- Competitive hourly rate
- Stable part-time working pattern
Customer Service Assistant (Part Time) in Swinton employer: Start People Ltd
Join our dynamic team in Swinton, Manchester, where we prioritise a supportive work culture and offer excellent training and development opportunities for our Customer Service Assistants. Enjoy a competitive hourly rate while working part-time hours that fit your schedule, all within a friendly environment that values your contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Part Time) in Swinton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various customer enquiries during the interview.
✨Tip Number 3
Dress the part! Even though it's a part-time role, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant (Part Time) in Swinton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and ability to handle customer enquiries.
Show Your Personality:We love seeing a bit of your personality in your application! Don’t be afraid to let your enthusiasm for customer service shine through. A positive attitude can really make you stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Start People Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities and think about how your previous experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your People Skills
Since this role is all about customer interaction, practice your communication skills. Think of examples from your past where you've successfully handled customer enquiries or resolved issues. Being able to share these stories will demonstrate your ability to provide excellent service.
✨Stay Calm Under Pressure
Customer service can be fast-paced and sometimes stressful. Prepare for potential scenarios where you might need to handle difficult customers or busy periods. Practising how to stay calm and professional in these situations will show that you can thrive in a challenging environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team culture, training opportunities, or what a typical day looks like. Thoughtful questions can leave a lasting impression on your interviewers.
