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- Tasks: Support international customers and manage orders with precision in a fast-paced environment.
- Company: Join a global distributor with a strong international presence.
- Benefits: Competitive salary, private health care, 20 days holiday, and pension scheme.
- Other info: Full training provided and excellent career development opportunities.
- Why this job: Make a real impact while developing your skills in customer service and logistics.
- Qualifications: Fluency in German and strong organisational skills required.
Location: Doncaster
Salary: £32,082 per annum
Hours: 45 hours per week, Monday–Friday
Industry: Global Distributor with international presence
Overview
We are seeking a German-Speaking Customer Service Executive to join our Doncaster-based team within a global distribution business. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional service to international customers and internal stakeholders.
You will support the International Sales Team, manage customer orders with precision, and ensure seamless coordination across logistics, procurement, and technical departments. This is a fantastic opportunity to join a well-established organisation with worldwide reach and strong opportunities for development.
Key Responsibilities
- Supporting the International Sales Team with day-to-day customer and order management.
- Delivering a high standard of customer service to international clients.
- Processing customer orders accurately and within agreed service levels.
- Planning, prioritising, and checking sales orders, ensuring all details are correctly transferred into the order management system.
- Developing a strong understanding of the company’s product range, sales processes, and logistics platforms.
- Interpreting instructions from various Sales Executives and identifying any issues or discrepancies.
- Communicating, liaising, and negotiating internally and externally to ensure customer orders are implemented correctly with 100% accuracy.
- Completing additional order-related tasks such as PODs, ETAs, and technical submission documents in collaboration with logistics and technical teams.
- Taking full responsibility for the end-to-end execution of international transactions, supported by responsive procurement and logistics teams.
The Person
- Excellent computer literacy, particularly across Microsoft platforms.
- Strong data entry skills with high accuracy.
- Outstanding organisational abilities and a methodical approach to work.
- Experience managing tasks through to completion.
- Comfort working in a busy, fast-paced environment.
- Acute attention to detail.
- Strong communication skills, both written and verbal, with professional telephone manners.
- Ability to multitask, prioritise, and manage time effectively.
- A positive, proactive attitude.
- Previous experience in sales support, customer service, or account administration (advantageous).
- Fluency in German (essential).
- Fluency in French or Spanish is beneficial but not required.
Benefits
- 45 hours per week, Monday to Friday
- Option to join the company pension scheme after 3 months
- 20 days holiday plus bank holidays
- Private Health Care
- Bike2Work Scheme
- Full training provided
German Speaking Customer Service in Doncaster employer: Start People Ltd
Contact Detail:
Start People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service in Doncaster
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills. Try role-playing customer service scenarios with a friend or use language apps to get comfortable with industry-specific terms.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team in Doncaster.
We think you need these skills to ace German Speaking Customer Service in Doncaster
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about German-speaking customer service, make sure to highlight your fluency in German right at the top of your application. We want to see how you can communicate effectively with our international clients!
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect your experience in customer service and any relevant skills that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. We appreciate candidates who take pride in their work, and a polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Start People Ltd
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in German to boost your confidence and ensure you can communicate effectively.
✨Know the Company Inside Out
Research the global distributor's history, values, and product range. Understanding their operations will not only impress the interviewers but also help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or managed tasks under pressure. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific strategies or tools you use to stay organised, as this role demands a methodical approach to handling customer orders and communications.