At a Glance
- Tasks: Plan and coordinate service calls, ensuring smooth operations between customers and engineers.
- Company: A leading UK manufacturer of renewable heating products with a focus on customer service.
- Benefits: Competitive salary, 33 days holiday, free parking, and pension scheme.
- Other info: Monday to Friday role with excellent career growth opportunities.
- Why this job: Join a growing team and make a real impact in customer service and planning.
- Qualifications: Experience in scheduling or customer service, strong organisational and communication skills.
A UK Manufacturer of renewable heating products is seeking a Senior Scheduler/Lead Planner to undertake the planning of service calls whilst supporting the development and growth of the customer service and planning team.
The Role
- Managing incoming service enquiries and reported faults
- Booking and coordinating engineers and site visits
- Liaising with customers and arranging site access
- Managing warranty claims and service jobs
- Collaborating engineer reports, supporting documentation
- Arranging parts and deliveries to site
- Raising and managing purchase orders
- Keeping customers updated throughout the process
- Helping develop and improve service processes as the team grows
Your Experience
- Previous experience in Engineer Scheduling, Service Call Planning, Service Coordination, FM & Facilities Management or Technical Customer Service would be an advantage
- Highly organised
- Capable of booking and managing multiple service calls
- Confident communicating with customers, engineers and contractors via phone and email
- Good at chasing things and getting jobs completed
- Calm under pressure and able to prioritise
- Able to ensure calls and jobs are completed, including chasing internal and external team members
- Computer literate and confident using Microsoft Office
- Professional, friendly and approachable
- Seeking a position with growth and the chance to build a team
Hours & Remuneration
- Monday to Friday 8am - 5pm
- Basic salary up to circa £35,000 on experience
- 33 days holiday
- Free parking, pension scheme and associated benefits
If you are suitably experienced in a Customer Service, Call Centre, Scheduler or Planner, please contact our retained consultants at Start Monday now.
Call Centre Planner Scheduler in Whitefield employer: Start Monday
Join a leading Premium Boiler Manufacturer as a Gas Engineer in the vibrant Brighton area, where you will enjoy a competitive salary of £48,000 plus a bonus scheme, all while working in a supportive and dynamic environment. With a strong focus on employee growth, you will receive comprehensive product training and have access to excellent benefits including 33 days of holiday, healthcare, and a fully expensed van for your convenience. Experience a fulfilling work culture that values your skills and offers a great work-life balance with no Sundays or shifts required.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Planner Scheduler in Whitefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Start Monday. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Start Monday before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Planner Scheduler in Whitefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Start Monday:Your cover letter is your chance to shine! Tell us why you want to work at Start Monday specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Start Monday!
How to prepare for a job interview at Start Monday
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
