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- Tasks: Supervise a team of schedulers and ensure efficient planning and customer support.
- Company: Join a leading engineering company focused on the retail sector.
- Benefits: Competitive salary, hybrid work option, bonus scheme, and pension.
- Why this job: Step into a supervisory role and make a real impact in a dynamic team.
- Qualifications: Strong admin skills, scheduling experience, and excellent communication.
- Other info: Enjoy a supportive environment with opportunities for career growth.
The predicted salary is between 31000 - 35000 £ per year.
A specialist National Engineering company, who install, service & maintain Commercial Equipment to the retail sector are seeking a Service Supervisor to join their customer focused engineer planning team.
The Role:
- Based within their Croydon offices (option to work Hybrid after probation), you will supervise & support a team of call handlers & schedulers, ensuring that the business provides engineering support in line with set service level agreements (SLA's).
- Monitor SLA's and ensure the team are planning works efficiently.
- Monitor parts, works estimation & completion are supplied from the field.
- Ensure administration is performed accurately & efficiently.
- Plan for holiday & absenteeism within the team.
- Handle escalated customer issues.
- Oversee & sign off overtime & holiday payments for field service.
- Ensure works are signed off and passed for invoicing accordingly.
The Person:
- You will possess strong administration experience.
- Some scheduling, planning, maintenance administration, supervisory experience, etc.
- Excellent communication skills.
- Computer/IT literate.
- Attention to detail and comfortable handling data accurately.
- Some IT based call logging system experience.
Salary & Hours:
- Monday to Friday 8-5.
- Hybrid option after probation (2 days a week from home).
- Salary negotiable circa £31,000 to £35,000 based on experience.
- Company bonus, employee benefit scheme, pension, etc.
Please apply and call us at Start Monday now.
Scheduler Planning Supervisor employer: Start Monday
Contact Detail:
Start Monday Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler Planning Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and scheduling fields. Let them know you're on the lookout for a Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for supervisory roles and practice your answers. Highlight your experience in scheduling and administration, and don’t forget to showcase your excellent communication skills.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with any IT-based call logging systems that might be relevant. Being computer literate is a must, so make sure you can demonstrate your proficiency during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on your chance to join a fantastic team!
We think you need these skills to ace Scheduler Planning Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Scheduler and Supervisory experience. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Supervisor role. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. We appreciate clarity and professionalism in your writing, so keep it concise and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Start Monday
✨Know Your Scheduling Basics
Make sure you brush up on your scheduling and planning knowledge. Understand the key concepts of SLAs and how they impact service delivery. Being able to discuss these topics confidently will show that you're ready to step into a supervisory role.
✨Showcase Your Communication Skills
Since this role involves supervising a team, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've effectively communicated with teams or handled escalated customer issues in the past. This will highlight your ability to lead and support your future team.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to scheduling and team management. Think about how you would handle absenteeism or plan for holidays within your team. Practising these scenarios can help you articulate your thought process during the interview.
✨Highlight Your Attention to Detail
In this role, accuracy is key. Be prepared to discuss how you've ensured precision in your previous roles, especially when handling data or administration tasks. Sharing specific examples will reinforce your capability to manage the responsibilities of a Service Supervisor.