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- Tasks: Supervise a team of schedulers and ensure efficient planning and customer support.
- Company: Join a leading engineering company focused on the retail sector.
- Benefits: Competitive salary, hybrid work options, bonuses, and employee benefits.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Step into a supervisory role and make a real impact in a dynamic environment.
- Qualifications: Strong admin skills and some experience in scheduling or planning.
The predicted salary is between 31000 - 35000 £ per year.
A specialist National Engineering company, who install, service & maintain Commercial Equipment to the retail sector are seeking a Service Supervisor to join their customer focused engineer planning team.
The Role
Based within their Croydon offices (option to work Hybrid after probation), you will supervise & support a team of call handlers & schedulers, ensuring that the business provides engineering support in line with set service level agreements (SLA's). This includes:
- Monitor SLA's and ensure the team are planning works efficiently
- Monitor parts, works estimation & completion are supplied from the field
- Ensure administration is performed accurately & efficiently
- Plan for holiday absenteeism within the team
- Handle escalated customer issues
- Oversee & sign off overtime & holiday payments for field service
- Ensure works are signed off and passed for invoicing accordingly
The Person
You will possess:
- Strong Administration experience
- Some Scheduling, Planning, Maintenance Administration, Supervisory, etc experience
- Excellent communication skills
- Computer/IT literate
- Attention to detail and comfortable handling data accurately
- Some IT based call logging system
Salary & Hours
Monday to Friday 8‑5. Hybrid option after probation (2 days a week from home). Salary negotiable circa 31,000 to 35,000 on experience. Company Bonus, employee benefit scheme, pension, etc.
Please apply and call us at Start Monday now!
Scheduler Planning Supervisor in City of London employer: Start Monday
Contact Detail:
Start Monday Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler Planning Supervisor in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and scheduling fields. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've successfully managed schedules or resolved customer issues in the past. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for talented individuals like you.
We think you need these skills to ace Scheduler Planning Supervisor in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Scheduler, Scheduling, and Maintenance Planning experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Supervisor role. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Start Monday
✨Know Your Stuff
Make sure you brush up on your scheduling and planning knowledge. Familiarise yourself with the specific tools and software mentioned in the job description, as well as any relevant SLAs. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to discuss your previous experience in leadership or supervisory positions. Prepare examples of how you've successfully managed a team, handled escalated issues, or improved processes. This will demonstrate your capability to step into the Supervisor role.
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can effectively communicate with both your team and customers.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.