Senior Scheduler – Lead Engineer Planner
Manchester
A UK Manufacturer ofrenewable heating products, are seeking a Senior Scheduler/Lead Planner, to undertake the planning of service calls whilst supporting the development & growth of the customer service & planning team.
The Role
You'll be the key link between customers, engineers, service partners and the technical team, helping to keep the service operation running smoothly.
- Managing incoming service enquiries and reported faults
- Booking and coordinating engineers and site visits
- Liaising with customers and arranging site access
- Managing warranty claims and service jobs
- Collaborating engineer reports, supporting documentation
- Arranging parts and deliveries to site
- Raising and managing purchase orders
- Keeping customers updated throughout the process
- Helping develop and improve service processes as the team grows
Your Experience
Previous experience inEngineer Scheduling, Service Call Planning, Service Coordination, FM & Facilities Management or Technical Customer Servicewould be an advantage – along with:
- Highly organised
- Capable of booking & managing multiple service calls
- Confident communicating with customers, engineers and contractors via phone and email
- Good at chasing things and getting jobs completed
- Calm under pressure and able to prioritise
- Able to ensure calls & jobs are completed, including chasing internal & external team members
- Computer literate and confident using Microsoft Office
- Professional, friendly and approachable
- Seeking a position with growth & the chance to build a team
Hours & Remuneration
Monday to Friday 8am - 5pm
- Basic salary up to circa £35,000 on experience
- 33 days holiday
- Free parking, pension scheme and associated benefits
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