At a Glance
- Tasks: Be the friendly voice for customers, handling calls, emails, and WhatsApp enquiries.
- Company: Join a leading provider of commercial equipment service with a supportive team.
- Benefits: Enjoy a competitive salary, flexible working options, and 25 days annual leave.
- Other info: Full training provided, plus opportunities for overtime and career growth.
- Why this job: Make a real difference by helping customers solve their problems every day.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 35000 - 35000 £ per year.
Customer Service Representative - Customer Service Advisor - Customer Service Administrator
- Office & Hybrid based - Hungerford
- Mon - Fri (40hrs) - £30,000-£35,000 on experience
- Do you have experience in Customer Service, Reception, Call Handling or a Call Centre environment?
- Are you a confident communicator with a positive attitude, good computer skills and a passion for delivering excellent customer service?
Our client, a leading national provider of commercial equipment service & maintenance, is looking for a friendly and customer-focused Customer Service Representative to join their team based in Hungerford.
Offering the flexibility to work from both the office and home (after training), you will play a key role as the first point of contact for customers including providing support and assistance via telephone, Whats App and email.
The Role
- Handling incoming customer calls, emails and Whats App enquiries in a professional and friendly manner.
- Acting as the first point of contact for customer queries, providing helpful advice and support.
- Troubleshooting equipment and machine-related issues, resolving problems where possible.
- Logging product and service issues
- Processing customer transactions, refunds and other administrative tasks.
- The Ideal Candidate
You will ideally have
- Previous experience in a Customer Service, Call Centre, Receptionist or Call Handler role.
- A friendly and professional telephone manner.
- Excellent communication skills
- Good basic IT skills, including Microsoft Outlook, Word and Excel.
- The ability to multitask, prioritise workloads and remain calm under pressure.
- A proactive approach to problem-solving, with the confidence to take ownership of customer enquiries.
Full training will be provided, including support with product and equipment troubleshooting.
- Hours, Salary & Benefits
- Working hours: Monday to Friday, 40 hours per week
- 8am-4pm or 9am-5pm
- Salary: £30,000–£35,000 per annum, negotiable depending on experience.
- Office-based in Hungerford or the option to work from home.
- 25 days annual leave + bank holidays + extra day off for your birthday!
- Company pension scheme.
- Full training and ongoing support.
- Overtime opportunities.
- #J-18808-Ljbffr
Customer Service Advisor in Hungerford employer: Start Monday Ltd
Join a well-established and supportive company in the Swansea area as a Catering Engineer, where your skills are valued and rewarded with competitive pay and excellent benefits. Enjoy a positive work culture that prioritises employee growth through ongoing training and development opportunities, alongside perks like private healthcare and a day off for your birthday. With a focus on work-life balance and a commitment to your professional success, this role offers a meaningful career path in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hungerford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Start Monday Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Start Monday Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Hungerford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Start Monday Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Start Monday Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Start Monday Ltd!
How to prepare for a job interview at Start Monday Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
