At a Glance
- Tasks: Lead and mentor a team of field engineers across South London and surrounding counties.
- Company: Join a leading European manufacturer of commercial appliances with diverse clients.
- Benefits: Competitive salary, bonus scheme, electric company car, and additional perks.
- Other info: Opportunity for career growth in a supportive and collaborative team.
- Why this job: Make a real impact by improving customer service and team performance in a dynamic environment.
- Qualifications: Experience managing field engineers, electrical knowledge, and strong communication skills.
The predicted salary is between 55000 - 55000 € per year.
Are you an experienced Field Service Manager? Have you managed field-based engineers? Reside within the Kent, Surrey, Sussex, Hampshire or South London area?
Our client is a European manufacturer of commercial appliances, found in clients across a number of sectors including leisure, hotels, educational, medical, local authority and office buildings. Growth of the service division and continued development has resulted in the need for a Regional Service Manager to join the team, focused on the South London and Southern Counties area.
The Role
The Regional Service Manager will mentor, support, coach and performance manage a team of circa 12 Field Engineers and Installation Engineers, who have different levels of skills and experience. You will be working alongside four other Service Managers, supporting a variety of customers across all market sectors with a revenue value of approximately £12M. Based within the field on average three days a week, you will actively manage and develop your team, focused on the improvement of KPI’s, customer excellence, ongoing training, performance and coaching.
Your Experience
- Field Service Manager experience (experience of managing a team of field engineers)
- Previous hands-on field engineer demonstrable experience
- Electrical knowledge (single & three phase)
- Experience of managing remotely based field engineers & client facing skills
- Performance management
- Effective communication skills across all levels
- Computer literate
- Full UK Driving Licence
Remuneration package includes
- Competitive Salary (circa £55,000)
- Bonus scheme to 10%
- Company Car (Electric)
- Associated Benefits
Interested? Apply & call our retained consultants at startMonday now!
Field Service Manager employer: Start Monday Ltd
Join a dynamic and supportive team as a Field Service Manager with our client, a leading European manufacturer of commercial appliances. With a strong focus on employee development, you will benefit from ongoing training and mentorship opportunities while working in a collaborative environment that values customer excellence. Located in the vibrant South London and Southern Counties area, this role offers a competitive salary, bonus scheme, and the chance to make a meaningful impact across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience as a Field Service Manager aligns with their needs. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience managing field engineers and your approach to performance management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team and make an impact!
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Field Service Manager. We want to see how you've managed teams of engineers and your hands-on field experience. Use keywords from the job description to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role and how your skills align with what we're looking for. Be genuine and let your personality come through.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved in your previous roles. Whether it’s improving KPIs or enhancing customer satisfaction, we love to see results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Start Monday Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around electrical systems and field service management. Be ready to discuss your hands-on experience and how it relates to managing a team of engineers.
✨Showcase Your Leadership Skills
Prepare examples of how you've mentored or coached field engineers in the past. Highlight specific situations where your leadership made a difference in performance or customer satisfaction.
✨Understand the Company and Its Clients
Research the company’s market sectors and their clients. Being able to discuss how your experience aligns with their needs will show that you're genuinely interested and well-prepared.
✨Practice Effective Communication
Since this role involves managing a remote team, practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, as you'll need to communicate effectively across all levels.
