At a Glance
- Tasks: Provide admin support and exceptional customer service to members via phone and email.
- Company: Join a leading Heating & Plumbing trade association in Scotland and Northern Ireland.
- Benefits: Competitive hourly rate, hybrid working, generous holiday, and pension scheme.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a difference by supporting industry standards and helping members thrive.
- Qualifications: Customer service experience and basic computer skills are essential.
The predicted salary is between 13 - 16 £ per hour.
Overview
Administrator - Customer Service Admin
Office Based Edinburgh (Hybrid after training)
Monday to Thursday (9-5) Friday (9-4.30)
Do you have Receptionist, Customer Service, Call Centre & Admin experience? Are you customer focused, have basic computer skills & a great phone manner?
The Company
We are working with the Heating & Plumbing trade association for Scotland & Northern Ireland, who represent over 750 members. The purpose of the association is to support its members & work with the government, to promote industry standards & Apprenticeships, whilst delivering training in Gas Heating & Plumbing through to Renewables for all.
The Role
Based in their Edinburgh offices, you will provide admin support and be a point of contact for current & future members who are looking to renew membership, book training courses, etc. You will:
- Handle telephone calls & emails from current & prospective members, providing a high level of customer service
- Manage membership database & renewals (payments, new member communications and renewal process)
- Assist in the creation and development of membership and marketing material
- Play a part in the development of membership recruitment and retention plans
- Produce regular reports on membership activity and forecasting
- Liaise with Technical advisors to record on-site inspections
- Assist in the promotion of the scheme to enable wider engagement and involvement from members and the wider community
The Ideal Candidate
A customer focused individual, you will have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and previous administration, call centre or office experience. You may have experience in a Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, etc capacity.
Hours & Remuneration
Based within the company's Edinburgh offices, the role offers hybrid working after a probation period. Hybrid - 3 days Edinburgh office based, 2 days home based. Hours - Monday to Thursday 9-5pm, Friday 9-4.30pm (34.5hrs). Hourly rate circa £13ph. 24 days holiday + 10 days public holiday. Pension scheme 11.25% (Employee 3.75% Employer 7.5%). Life assurance 3x salary. Associated benefits.
If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now!
Administrator Contact Centre in Edinburgh employer: Start Monday Ltd
Join a supportive and dynamic team at the Heating & Plumbing trade association, where your contributions directly impact over 750 members across Scotland and Northern Ireland. With a strong focus on employee growth, we offer hybrid working options, generous holiday allowances, and a robust pension scheme, all within a collaborative work culture that values customer service excellence and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator Contact Centre in Edinburgh
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since this role involves a lot of communication, try rehearsing common customer service scenarios with a friend. This will boost your confidence and help you sound professional during the actual calls.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Plus, it gives you a chance to find out if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining us!
We think you need these skills to ace Administrator Contact Centre in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service, admin, or call centre roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. We love seeing personality, so let us know what makes you tick!
Show Off Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your application reflects your strong communication skills. Clear, concise writing will go a long way in making a good impression on us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Start Monday Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you handle difficult calls or emails, and think of examples where you've gone above and beyond for a customer. This role is all about providing top-notch service, so show them you’ve got what it takes!
✨Familiarise Yourself with the Company
Do a bit of research on the Heating & Plumbing trade association. Understand their mission, values, and the services they provide. Being able to speak about their work and how you can contribute will impress the interviewers and show that you're genuinely interested in the role.
✨Prepare for Common Admin Questions
Expect questions about your experience with databases and administrative tasks. Think about your previous roles and be ready to share specific examples of how you managed data, handled renewals, or created reports. This will demonstrate your organisational skills and attention to detail.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice your phone manner. You could even do mock calls with a friend. Focus on being clear, friendly, and professional. A great phone manner can set you apart from other candidates, so make sure you nail it!
