At a Glance
- Tasks: Assist customers with orders, deliveries, and product queries while providing exceptional service.
- Company: A growing online sports retailer with a friendly team atmosphere.
- Benefits: Full training, staff discounts, pension, and holiday entitlement.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a passionate team and help customers enjoy their sporting experiences.
- Qualifications: Customer service experience is a plus, but a positive attitude is key.
The predicted salary is between 30000 - 30000 £ per year.
Working Hours
Monday to Friday, 9:00am - 5:00pm, with occasional weekend working as required.
About Us
We are a growing online sports retailer dedicated to providing customers with specialist sports products and exceptional service.
We are looking for a motivated and customer-focused Customer Service Advisor to join our friendly team at our Newcastle office.
About the Role
As a Customer Service Advisor, you will be the first point of contact for our customers, delivering a professional and positive experience across a range of enquiries.
You'll assist customers with orders, deliveries, returns, product information, and general account queries, helping to ensure every interaction reflects our commitment to outstanding customer service.
This is a fully office-based position, working closely with our customer service and warehouse teams to resolve issues efficiently and support the smooth running of our online retail operation.
Key Responsibilities
- Respond to customer enquiries via phone, email, social media and 3rd party platforms such as Amazon and e Bay.
- Assist customers with orders, deliveries, returns, exchanges, and product enquiries.
- Resolve customer issues promptly and professionally, escalating more complex cases where necessary.
- Process orders, refunds, and account updates accurately.
- Maintain accurate customer records within internal systems.
- Liaise with warehouse and courier partners to help resolve delivery queries.
- Work collaboratively with colleagues to ensure a consistently high standard of customer service.
- Support the team during busy periods, including some weekend working.
What We're Looking For
- Previous customer service experience is desirable, ideally within retail or e-commerce, but not essential.
- Excellent written and verbal communication skills.
- A friendly, positive, and professional approach.
- Strong problem-solving skills and attention to detail.
- Good computer skills and confidence using computer systems.
- Ability to prioritise tasks and work effectively in a fast-paced environment.
- A genuine passion for helping customers and delivering excellent service.
- An interest in sport or sporting goods would be an advantage.
What We Offer
- Full training and ongoing support.
- Friendly and supportive office environment.
- Staff discounts on our range of sporting products.
- Pension and holiday entitlement.
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Customer Service Advisor in Newcastle upon Tyne employer: Start Fitness UK
Start Fitness UK in Newcastle is an excellent employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Employees benefit from comprehensive training and growth opportunities, ensuring that you can develop your skills while contributing to a supportive environment that values your input and dedication to outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Start Fitness UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Start Fitness UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Start Fitness UK:Your cover letter is your chance to shine! Tell us why you want to work at Start Fitness UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Start Fitness UK!
How to prepare for a job interview at Start Fitness UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
