At a Glance
- Tasks: Deliver exceptional customer experiences and manage project success in a dynamic environment.
- Company: Join StarRez, the global leader in student housing software with a supportive team culture.
- Benefits: Remote work, learning opportunities, and a chance to make a real impact.
- Other info: Diverse workforce committed to creating a welcoming environment for all.
- Why this job: Be part of a high-performance team that values innovation and collaboration.
- Qualifications: 2+ years in SaaS or higher education projects, strong communication, and problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
The Role
We are seeking a Project Consultant to deliver exceptional customer experiences and drive project success. In this role, you will manage and maintain strong relationships with customers, provide product training tailored to customer needs, and collaborate with Project Managers on larger, high-impact projects. You’ll take the lead in resolving project and implementation challenges, adhering to established escalation procedures to ensure smooth outcomes. This position is perfect for someone who thrives in dynamic environments, enjoys problem-solving, and values collaboration across diverse teams.
Role Specifics
- Work Location: Remote (UK)
- Travel: 40% (The percentage of travel is an estimation and could vary based on business needs.)
- Reporting Structure: This role reports to Senior Manager, Professional Services.
What You Will Own
- Delivering product training to customers
- Assist customers in an Outsourced Resource role, helping with day-to-day operations
- Assist StarRez Project Managers or Senior Consultants on larger projects
- Provide resolution to project, implementation or customer issues, following proper escalation procedures based on internal practices
- Create project documentation and procedures
- Testing of products, tools or components
- Create/update documentation for customers and internal purposes
Required Qualifications
- 2+ years of experience contributing to customer implementations or projects in a SaaS or higher education context (e.g. Student Information Systems like Oracle, PeopleSoft, SAP, Banner, etc.)
- Proven ability to build trusted partner relationships with customers and internal stakeholders
- Strong oral and written communication skills, including experience presenting to senior audiences
- Excellent problem-solving, issue management, and analytical skills
- Ability to prioritize and manage multiple projects in a fast-paced environment
- Detail-oriented with strong documentation and follow-through skills
- Technologically curious, with the ability to quickly learn new tools and systems
Preferred Qualifications
- Bachelor’s Degree in Higher Education Administration or Business-related discipline
- Knowledge of StarRez software
- Willingness to adopt and advocate for AI tooling to support daily tasks
Reasons to join our Team:
- Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
- A supportive team environment with emphasis on learning and development opportunities
- Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
- Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
StarRez is an equal opportunity employer.
Project Consultant employer: StarRez
StarRez is an exceptional employer that fosters a supportive and collaborative work culture, prioritising employee growth and development. As a Project Consultant, you will be part of a high-performance team dedicated to innovation and continuous improvement, with opportunities for meaningful contributions in a dynamic remote environment. With over 30 years of experience and a commitment to diversity, StarRez values your impact and offers a unique chance to thrive in the student housing software industry.
StudySmarter Expert Advice🤫
We think this is how you could land Project Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at StarRez or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by researching StarRez's products and services. Knowing their software inside out will show you're genuinely interested and ready to contribute to their mission of enhancing student housing experiences.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves tackling project challenges, be ready to discuss past experiences where you successfully resolved issues. Use the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the StarRez team!
We think you need these skills to ace Project Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Consultant role. Highlight your experience in customer implementations and any relevant SaaS projects, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since strong communication is key for this role, give examples of how you've effectively communicated with customers or stakeholders in the past. We want to see that you can present ideas clearly and confidently!
Demonstrate Problem-Solving Abilities:We love a good problem-solver! Share specific instances where you've tackled challenges in previous roles, especially in fast-paced environments. This will help us see how you think on your feet.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at StarRez
✨Know Your Stuff
Make sure you understand the ins and outs of StarRez's software and how it fits into the student housing landscape. Brush up on your knowledge of SaaS and higher education systems, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved project or implementation challenges. Highlight your analytical skills and how you prioritised tasks in a fast-paced environment. This will demonstrate your ability to thrive in dynamic situations, which is key for a Project Consultant.
✨Build Rapport with Interviewers
Since this role involves managing relationships with customers, it's important to show your interpersonal skills during the interview. Be friendly, engage with your interviewers, and ask insightful questions about their experiences at StarRez. This will help you come across as a team player who values collaboration.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your approach to customer training and project management. Think about how you would handle specific situations, such as a customer struggling with the software or a project facing delays. Practising these scenarios will help you articulate your thought process clearly during the interview.
