At a Glance
- Tasks: Deliver exceptional customer experiences and manage project success in a dynamic environment.
- Company: Join StarRez, the global leader in student housing software with a supportive team culture.
- Benefits: Remote work, learning opportunities, and a chance to make a real impact.
- Other info: Diverse workforce committed to creating a welcoming environment for all.
- Why this job: Be part of a high-performance team that values innovation and collaboration.
- Qualifications: 2+ years in SaaS or higher education projects, strong communication, and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
The Role
We are seeking a Project Consultant to deliver exceptional customer experiences and drive project success. In this role, you will manage and maintain strong relationships with customers, provide product training tailored to customer needs, and collaborate with Project Managers on larger, high-impact projects. You’ll take the lead in resolving project and implementation challenges, adhering to established escalation procedures to ensure smooth outcomes. This position is perfect for someone who thrives in dynamic environments, enjoys problem-solving, and values collaboration across diverse teams.
Role Specifics
- Work Location: Remote (UK)
- Travel: 40% (The percentage of travel is an estimation and could vary based on business needs.)
- Reporting Structure: This role reports to Senior Manager, Professional Services.
What You Will Own
- Delivering product training to customers
- Assist customers in an Outsourced Resource role, helping with day-to-day operations
- Assist StarRez Project Managers or Senior Consultants on larger projects
- Provide resolution to project, implementation or customer issues, following proper escalation procedures based on internal practices
- Create project documentation and procedures
- Testing of products, tools or components
- Create/update documentation for customers and internal purposes
Required Qualifications
- 2+ years of experience contributing to customer implementations or projects in a SaaS or higher education context (e.g. Student Information Systems like Oracle, PeopleSoft, SAP, Banner, etc.)
- Proven ability to build trusted partner relationships with customers and internal stakeholders
- Strong oral and written communication skills, including experience presenting to senior audiences
- Excellent problem-solving, issue management, and analytical skills
- Ability to prioritize and manage multiple projects in a fast-paced environment
- Detail-oriented with strong documentation and follow-through skills
- Technologically curious, with the ability to quickly learn new tools and systems
Preferred Qualifications
- Bachelor’s Degree in Higher Education Administration or Business-related discipline
- Knowledge of StarRez software
- Willingness to adopt and advocate for AI tooling to support daily tasks
Reasons to join our Team:
- Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
- A supportive team environment with emphasis on learning and development opportunities
- Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
- Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
StarRez is an equal opportunity employer.
Project Consultant employer: StarRez
Starrez is an exceptional employer that champions innovation and collaboration, making it an ideal place for a Product Owner to thrive. With a strong focus on employee growth and a commitment to learning, you will be part of a dynamic team that values your contributions while working in a fast-paced, AI-first environment. Enjoy the flexibility of remote work in the UK, alongside the opportunity to engage with teams across the globe, all while driving meaningful change in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Project Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at StarRez. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like StarRez before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Project Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to StarRez:Your cover letter is your chance to shine! Tell us why you want to work at StarRez specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at StarRez!
How to prepare for a job interview at StarRez
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
