At a Glance
- Tasks: Deliver exceptional customer experiences and manage project success in a dynamic remote environment.
- Company: Join StarRez, the global leader in student housing software with a supportive team culture.
- Benefits: Enjoy learning opportunities, career growth, and a fun, high-performance work environment.
- Other info: Diverse workforce encouraged; even if you don't meet all qualifications, apply!
- Why this job: Make a real impact in higher education while collaborating with passionate professionals.
- Qualifications: 2+ years in SaaS or higher education projects, strong communication, and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
The Role
We are seeking a Project Consultant to deliver exceptional customer experiences and drive project success. In this role, you will manage and maintain strong relationships with customers, provide product training tailored to customer needs, and collaborate with Project Managers on larger, high-impact projects. You will take the lead in resolving project and implementation challenges, adhering to established escalation procedures to ensure smooth outcomes. This position is perfect for someone who thrives in dynamic environments, enjoys problem-solving, and values collaboration across diverse teams.
Role Specifics
- Work Location: Remote (UK)
- Travel: 40% (The percentage of travel is an estimation and could vary based on business needs.)
- Reporting Structure: This role reports to Senior Manager, Professional Services.
What You Will Own
- Delivering product training to customers
- Assisting customers in an Outsourced Resource role, helping with day-to-day operations
- Assisting StarRez Project Managers or Senior Consultants on larger projects
- Providing resolution to project, implementation or customer issues, following proper escalation procedures based on internal practices
- Creating project documentation and procedures
- Testing of products, tools or components
- Creating/updating documentation for customers and internal purposes
Required Qualifications
- 2+ years of experience contributing to customer implementations or projects in a SaaS or higher education context (e.g. Student Information Systems like Oracle, PeopleSoft, SAP, Banner, etc.)
- Proven ability to build trusted partner relationships with customers and internal stakeholders
- Strong oral and written communication skills, including experience presenting to senior audiences
- Excellent problem-solving, issue management, and analytical skills
- Ability to prioritize and manage multiple projects in a fast-paced environment
- Detail-oriented with strong documentation and follow-through skills
- Technologically curious, with the ability to quickly learn new tools and systems
Preferred Qualifications
- Bachelor's Degree in Higher Education Administration or Business-related discipline
- Knowledge of StarRez software
- Willingness to adopt and advocate for AI tooling to support daily tasks
Reasons to join our Team:
- Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
- A supportive team environment with emphasis on learning and development opportunities
Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
StarRez is an equal opportunity employer.
Remote Project Consultant - SaaS Implementations (Higher Ed) employer: StarRez, Inc.
StarRez is an exceptional employer that champions a supportive and collaborative work culture, offering employees the chance to thrive in a dynamic environment while contributing to meaningful projects in higher education. With over 30 years of experience, the company prioritises learning and development, ensuring that team members are appreciated for their contributions and have ample opportunities for growth. Working remotely from the UK, you'll join a diverse team of passionate professionals dedicated to innovation and continuous improvement, making a real impact in the student housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Project Consultant - SaaS Implementations (Higher Ed)
✨Tip Number 1
Network like a pro! Reach out to your connections in the higher education and SaaS sectors. A friendly chat can lead to insider info about job openings or even referrals that could give you a leg up.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past project successes, especially those related to customer implementations. This will help you stand out during interviews and demonstrate your problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your communication skills. Focus on articulating how you've built relationships and resolved challenges in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StarRez.
We think you need these skills to ace Remote Project Consultant - SaaS Implementations (Higher Ed)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in SaaS implementations and higher education. We want to see how your skills align with what we do at StarRez!
Showcase Your Communication Skills:Since strong communication is key for this role, give examples of how you've effectively communicated with clients or stakeholders in the past. We love seeing those storytelling skills shine through!
Highlight Problem-Solving Experience:We’re looking for someone who thrives on challenges. Share specific instances where you’ve tackled project issues or implemented solutions successfully. It’ll help us see your analytical side!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StarRez.
How to prepare for a job interview at StarRez, Inc.
✨Know Your Stuff
Familiarise yourself with StarRez's software and its applications in student housing. Understand how it integrates with other systems like Oracle or PeopleSoft, as this will show your genuine interest and readiness to contribute.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved project challenges. Highlight your analytical skills and how you managed to keep projects on track, as this role requires a knack for overcoming obstacles.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since you'll be presenting to senior audiences, focus on honing your oral and written communication skills to ensure you can convey complex ideas simply.
✨Emphasise Collaboration
Be ready to discuss how you've worked with diverse teams in the past. StarRez values collaboration, so share specific instances where you built strong relationships with customers and internal stakeholders to drive project success.
