At a Glance
- Tasks: Deliver exceptional customer experiences and manage project success in a dynamic environment.
- Company: Join StarRez, the global leader in student housing software with a supportive team culture.
- Benefits: Enjoy learning opportunities, career growth, and a fun, high-performance team atmosphere.
- Other info: Remote work with 40% travel; embrace AI tools to enhance your daily tasks.
- Why this job: Make a real impact while collaborating on innovative projects that enhance student experiences.
- Qualifications: 2+ years in SaaS or higher education projects, strong communication, and problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
The Role
We are seeking a Project Consultant to deliver exceptional customer experiences and drive project success. In this role, you will manage and maintain strong relationships with customers, provide product training tailored to customer needs, and collaborate with Project Managers on larger, high-impact projects. You will take the lead in resolving project and implementation challenges, adhering to established escalation procedures to ensure smooth outcomes. This position is perfect for someone who thrives in dynamic environments, enjoys problem-solving, and values collaboration across diverse teams.
Role Specifics
- Work Location: Remote (UK)
- Travel: 40% (The percentage of travel is an estimation and could vary based on business needs.)
- Reporting Structure: This role reports to Senior Manager, Professional Services.
What You Will Own
- Delivering product training to customers
- Assist customers in an Outsourced Resource role, helping with day-to-day operations
- Assist StarRez Project Managers or Senior Consultants on larger projects
- Provide resolution to project, implementation or customer issues, following proper escalation procedures based on internal practices
- Create project documentation and procedures
- Testing of products, tools or components
- Create/update documentation for customers and internal purposes
Required Qualifications
- 2+ years of experience contributing to customer implementations or projects in a SaaS or higher education context (e.g. Student Information Systems like Oracle, PeopleSoft, SAP, Banner, etc.)
- Proven ability to build trusted partner relationships with customers and internal stakeholders
- Strong oral and written communication skills, including experience presenting to senior audiences
- Excellent problem-solving, issue management, and analytical skills
- Ability to prioritize and manage multiple projects in a fast-paced environment
- Detail-oriented with strong documentation and follow-through skills
- Technologically curious, with the ability to quickly learn new tools and systems
Preferred Qualifications
- Bachelor's Degree in Higher Education Administration or Business-related discipline
- Knowledge of StarRez software
- Willingness to adopt and advocate for AI tooling to support daily tasks
Benefits
- Opportunity to be part of a well-established, high-performance company that has been in business for over 30+ years
- A supportive team environment with emphasis on learning and development opportunities
- Promise to learn, grow, and be appreciated for your impact and contributions
- Work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement
StarRez is an equal opportunity employer.
Project Consultant employer: StarRez, Inc.
StarRez is an exceptional employer that prioritises employee growth and development within a supportive team environment. As a Project Consultant, you will enjoy the flexibility of remote work in the UK while being part of a high-performance company that values innovation and collaboration, offering opportunities to make a meaningful impact in the student housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Project Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Project Consultant role.
✨Tip Number 2
Prepare for those interviews by researching StarRez and understanding their software inside out. We want you to show off your knowledge about their products and how you can contribute to their mission of delivering exceptional customer experiences.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you’ve tackled challenges in previous roles. We want you to demonstrate your analytical skills and how you can resolve project issues effectively during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Project Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Consultant role. Highlight your experience in customer implementations and any relevant SaaS projects. We want to see how your skills align with what we do at StarRez!
Showcase Your Communication Skills:Since strong communication is key for this role, don’t shy away from demonstrating your written and oral skills. Use clear, concise language in your application and consider including examples of presentations or training sessions you've led.
Highlight Problem-Solving Experience:We love a good problem-solver! Share specific instances where you’ve tackled challenges in past projects. This will show us that you can handle the dynamic environment we thrive in at StarRez.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at StarRez, Inc.
✨Know Your Stuff
Make sure you understand StarRez's products and services inside out. Familiarise yourself with their software and how it benefits student housing management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved project or implementation challenges. Highlight your analytical skills and how you managed to keep things on track, as this is crucial for a Project Consultant.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your strong communication skills to engage them in conversation. Remember, they’re looking for someone who can foster relationships with customers and internal teams.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges they face in project management. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
