Account Manager, EMEA

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off‑campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user‑friendly, all‑in‑one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role

StarRez is seeking an Account Manager to serve as a trusted partner to our community of EMEA customers. You will work closely with universities, PBSA operators, and student accommodation providers to understand their operational and strategic priorities, and position tailored StarRez solutions that deliver measurable value. Your mission is twofold: work alongside our internal teams to ensure customer happiness and success and drive growth by identifying upsell opportunities aligned to their needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship building, consultative selling, and customer success.

You will collaborate closely with colleagues across Customer Success, Product, Professional Services, Renewals, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales‑oriented problem solver who thrives on making a measurable impact and building long‑term partnerships. You will own the full sales cycle within existing accounts, from identifying expansion opportunities and conducting in‑depth needs analysis to leading product demonstrations, managing tender processes, and closing deals. Success in this role requires the ability to manage competing priorities, engage proactively with customers, and consistently deliver against revenue, customer engagement and data integrity targets. This role is ideal for a sales professional who thrives in a metrics‑driven environment, enjoys managing complex sales cycles, and is motivated by building long‑term, commercially impactful partnerships.

Role Specifics

• Work Location: Remote (UK)
• Travel: Up to 50% (The percentage of travel is an estimation and may vary based on business needs.)
• Reporting Structure: This role reports to the Manager, Sales.

What You Will Own

• Drive revenue growth within an assigned EMEA territory and customer portfolio by identifying upsell and expansion opportunities, managing pipeline, and consistently achieving or exceeding quota targets.
• Lead complex, consultative sales cycles, including in‑depth discovery, tailored product demonstrations, proposal development, negotiation, and deal closure.
• Build and maintain trusted relationships with stakeholders across universities, PBSA operators, and student accommodation providers, developing a deep understanding of their operational needs and commercial priorities.
• Conduct thorough needs analysis to uncover customer challenges and align StarRez solutions to deliver measurable operational and financial outcomes.
• Lead and support tender, RFP, and formal procurement processes, coordinating with internal stakeholders to deliver competitive, high‑quality submissions.
• Manage and prioritise a high volume of customer interactions and requests, effectively triaging competing demands to focus on the most impactful opportunities.
• Collaborate cross‑functionally with Product, Professional Services, Marketing, and Finance teams to scope solutions, support deal execution, and deliver seamless customer experiences.
• Represent the voice of the customer internally by sharing insights that inform product development, go‑to‑market strategy, and regional market positioning through StarRez Connect and industry events.
• Maintain accurate pipeline, forecasting, and activity tracking using Salesforce, Gong, and related tools to generate data‑driven insights and improve sales effectiveness.
• Drive customer engagement and solution adoption in a way that unlocks expansion opportunities and long‑term account growth through onsite customer visits, industry event attendance, and presentations.

Required Qualifications

• You meet one of the following:
• 3+ years of experience in a quota‑carrying Account Executive or Account Management role, with a proven track record of meeting or exceeding revenue targets.
• 5+ years of experience in student accommodation, PBSA, higher education, or multi‑family property management environments, with demonstrated experience influencing purchasing decisions or managing vendor relationships.
• Proven ability to operate in a metrics‑driven sales environment, including pipeline management and quota attainment.
• Exceptional presentation and communication skills, effectively delivering clear, compelling messaging to both small stakeholder groups and large audiences across the EMEA region, with the ability to adapt style and content to diverse cultural and business contexts.
• Strong discovery and analytical skills, with the ability to deeply understand customer needs and translate them into tailored solutions.
• Excellent time management and prioritisation skills, with the ability to effectively triage multiple competing demands.
• Strong communication and relationship‑building skills, with confidence engaging stakeholders across multiple levels and organisations.

Preferred Qualifications

• Bachelor's degree or equivalent experience.
• Experience using StarRez or similar student accommodation / property management software.
• Demonstrated success managing complex, multi‑stakeholder sales cycles, particularly within EMEA markets.
• Experience selling into or working with universities, PBSA operators, or student accommodation providers.
• Strong understanding of procurement processes, tenders, and software licensing agreements.
• Additional language skills (e.g., German, Spanish, French, Italian, Portuguese).

Reasons to Join Our Team

• Opportunity to be part of a well‑established, high‑performance company that has been in business for over 30 years.
• A supportive team environment with emphasis on learning and development opportunities.
• Our promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z‑Factor: Our most celebrated value – you will work with a team of caring, high‑performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. StarRez is an equal opportunity employer.