Underwriting Operations Analyst

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

The Underwriting Operations Analyst will work closely with the Underwriting Operations Manager and the Underwriting team and is primarily responsible for providing support on the operational performance and processes, query management, ensuring operational objectives are exceeded and Group principles are followed. This role will be ultimately responsible for the smooth running of operational processes to resolve issues relating to the Policy Administration Systems (PAS). The role will work across multiple business lines and is therefore crucial to the efficient running of the syndicate, and in ensuring the accuracy of data and reporting.

Key Responsibilities

• Work on items where data differs between core systems. Investigate and confirm the correct value and ensure the data is updated and query closed.
• Work with our outsourcing providers on query management, SLAs and quality checks.
• Responsible for quality and integrity of Underwriting and Operations data.
• Work with the UAs and UWs on data integrity in the PAS.
• Work with the wider operations team to optimise operations processes.
• Understand and comply with current operational processes and procedures and actively look for ways to improve the way work is currently carried out.
• Communicating with underwriters, brokers and other interested parties to address and resolve operational issues that may arise.
• Ad‑hoc project and other work items at request of Operations team management.
• Taking ownership and responsibility of tasks assigned.
• Assist in the delivery of successful operational and business‑related change projects as needed.
• Working collaboratively with other departments, ensuring the enforcement of operational guidelines, regulations, and processes operate within industry related regulation.
• Embody and amplify the STARR Group values in all aspects of day to day activity ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with STARR Group values.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

• Background in either data entry processing, or data validation investigation, with an emphasis on fixing as well as identifying the issues.
• Sequel UW/Eclipse or other Policy Administration System experience would be an advantage.
• Technical knowledge of London Market systems and key reports.
• Attention to detail and a passion for investigation and troubleshooting.
• Strong data and analytical skills.
• Technical - insurance technical knowledge from either Broker or Underwriting would be an advantage but not essential.

Core behavioural competencies

• Innovation and problem solving
• Commerciality
• Relationships
• Communication and influence
• Development of self and others
• Resilience and adaptability

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.