Learning & Development Administrator in Swansea

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

The Learning and Development Administrator will play a pivotal role within the L&D team at IQUW Group, supporting the wider HR function to enhance employee learning and professional development. The role holder will oversee the administration of our Learning Management System (Achieve) which will involve allocation of e-learning, scheduling & monitoring of training courses, reporting on completion rates, and ensuring content is up to date and aligned with business requirements. You will also be responsible for the administration of professional qualifications and apprenticeships ensuring IQUW colleagues requests are dealt with in a professional and timely manner. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Key Responsibilities

• E-Learning management: Allocate e-learning modules to employees and monitor completion rates, generating reports on completion rates to provide insights to the business.
• Course Administration: Schedule internal and external training courses and monitor acceptances to ensure maximum attendance.
• Feedback and Reporting: Collate feedback from training sessions and identify trends for continuous improvement. Prepare and present reports on training effectiveness and participant feedback.
• Financial Administration: Issue purchase orders for all L&D courses and track expenditure against the L&D budget, maintain the L&D tracker to ensure accurate financial reporting.
• Inbox Management: Monitor the L&D inbox, addressing business queries in a timely manner and in accordance with agreed SLA’s.
• LMS Maintenance: Support the maintenance of the LMS including troubleshooting user queries.
• Professional Qualifications & Apprenticeships: Assist in the administration of all professional qualifications and apprenticeship programmes.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

Essential

• Experience in an administrative role, demonstrating strong organisational skills and attention to detail.
• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint and Word).

Desirable

• Previous experience working in a Learning and Development or Generalist HR role.
• Experience of creating training content and materials.
• Previous experience with learning management systems (Cornerstone) would be advantageous.

Core behavioural competencies

• Innovation & Problem Solving
• Relationships
• Communication & Influence
• Development of self and others
• Resilience & Adaptability

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.