Counter Fraud Technical Lead in Swansea

About us ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

This role operates on a hybrid basis, offering flexibility while maintaining opportunities for collaboration and connection with colleagues in person. Our hybrid model consists of 3 days per week in the office and 2 days working remotely.

Role Purpose

Reporting to the Head of Counter Fraud, the Counter Fraud Technical Lead will:

• Support ERS’ technical performance of counter-fraud from pre-sale to claim through continuous improvement of processes, investigation techniques and strategy based on sound market, legal and technical knowledge.
• Promote the company’s zero tolerance approach to external insurance fraud.
• Drive excellent operational, financial and customer outcomes by owning key risk points throughout the Counter Fraud investigation lifecycle.
• Constantly strive to improve technical quality standards through identification of areas of opportunity, upskilling of operational teams and sharing best practice.

Key responsibilities

• Assist in the delivery of ERS’ Counter Fraud strategies for Claims and Underwriting protecting ERS from pre-sale to claim.
• Own the customer repudiation and declinature process in counter fraud to include reviewing complex repudiations, managing escalations, and ensuring general best practice.
• Assist with delivering excellent litigation outcomes by providing support around strategy and decision-making including reviewing fraud pleadings, trial suitability and recovery and prosecution options.
• Own organised fraud strategy including the identification, upgrade and management of internal operations and their financial reporting.
• Own the process of loading appropriate entities and subjects to fraud prevention databases and ensuring we adhere to the appropriate regulations.
• Act as a technical referral point for investigation strategy and decision making on complex cases.
• Technical auditing including organised fraud, litigation, repudiations and missed opportunities/leakage.
• Provide input into investigation strategy and appetite for all fraud types.
• Creating and delivering highly technical training as well as being a sign-off point for other training created within the department.
• Own the creation and maintenance of technical fraud documentation both for Counter Fraud and other departments within the business.
• Continual review and technical development of Counter Fraud processes to ensure optimal outcomes, increased efficiency, and continual adherence to current legislative, compliance and regulatory requirements.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

Essential

• Claims Counter Fraud Experience
• Civil litigation experience
• Strong knowledge of organised fraud strategy and case handling
• Knowledge of External Intelligence relating to insurance fraud

Desirable

• Exposure to motor claims fraud litigation
• People management experience
• Policy/Application fraud knowledge
• Process review/improvement experience

Core behavioural competencies

• Analysis and decision making
• Innovation and problem solving
• Performance focus
• Communication and influence
• Development of self and others
• Resilience and adaptability

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.