Claims Technician in Swansea

About us

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

ERS has a hybrid working model that offers flexibility while maintaining opportunities for collaboration and connection with colleagues in person. Our hybrid working model will consist of 3 days per week in the office and 2 days working remotely. Teams coordinate specific in-office days to support collaboration and flexibility.

Role Purpose

The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a fast-paced and continually evolving team within the UK’s largest specialist motor insurer. The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.

Key responsibilities

• Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
• Establishing the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries.
• Negotiating settlement of claims in an efficient and economical manner.
• Maintain accurate estimates of the claim making adjustments where appropriate.
• Ensuring use of our approved suppliers where appropriate.
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
• Carry out other reasonable tasks as required by line management.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

• Confident and professional communication skills (Oral and Written).
• Excellent phone manner.
• Strong interpersonal and relationship building skills.
• Articulate and numerate.
• Significant focus on delivery of a first-class customer experience.
• Team player.
• Highly organised clear ability to prioritise and deliver on allocated tasks.

Core behavioural competencies

• Analysis and decision making.
• Innovation and problem solving.
• Relationships.
• Communication and influence.
• Development of self and others.
• Resilience and adaptability.

Additional Information

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.