At a Glance
- Tasks: Provide top-notch IT support and mentor a dynamic service desk team.
- Company: Join Starr, a fast-growing global insurance and investment organisation.
- Benefits: Inclusive workplace, first-class training, and opportunities for personal growth.
- Other info: Flexible role with opportunities to adapt and grow in a vibrant industry.
- Why this job: Make a real impact in tech support while developing your skills in a collaborative environment.
- Qualifications: Experience in IT support and knowledge of ITIL principles preferred.
The predicted salary is between 40000 - 50000 £ per year.
About us
Starr is a global (re)insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.
Role Purpose
As a Senior IT Support Engineer, you’ll play a pivotal role in SME level technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings.
Key Responsibilities
- Technical Support Excellence: Provide senior-level technical support for end-user compute and associated software products. Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs). Utilise outstanding customer-focused communication skills to own and manage technical issues, ensuring timely resolution.
- Guidance and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success.
- Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Become the SME for in house technologies.
- Service Improvement: Contribute to nominated initiatives and departmental goals. Continuously enhance software, systems, and client technology to elevate the overall user experience.
- Escalation Management: Review and mitigate escalations promptly. Escalate relevant matters when necessary to prevent customer dissatisfaction or operational disruption.
- Policy Adherence: Execute policies and processes outlined by departmental management. Uphold IQUW values in all interactions, ensuring ethical and professional standards.
- Flexibility and Adaptability: Be prepared for additional reasonable tasks as required by line management. Embrace changing business requirements and adjust responsibilities accordingly.
The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.
Qualifications, skills and experience
To excel in this role, you should possess the following:
- Certification and Experience: MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team.
- ITIL Understanding: Essential understanding of ITIL principles (ITIL qualification preferable).
- Technical Proficiency: PC hardware and software, Audio Visual Equipment, Printers, Networking, Microsoft suite, Citrix, Active Directory, Antivirus solutions, Microsoft Cloud technologies (Endpoint Manager, Azure).
Core behavioural competencies
- Analysis and decision making
- Innovation and problem solving
- Relationships
- Communication and influence
- Development of self and others
- Resilience and adaptability
Additional Information
Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Senior IT Support Engineer (12 Month Fixed Term Contract) in London employer: Starr
Starr is an exceptional employer that prioritises employee growth and development, offering first-class training opportunities to help you excel in your role as a Senior IT Support Engineer. With a collaborative work culture that values knowledge sharing and innovation, you'll be part of a passionate team dedicated to delivering outstanding technical support in a dynamic environment. Located in a global hub, Starr provides a unique opportunity to engage with diverse technologies and clients, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer (12 Month Fixed Term Contract) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Starr on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior IT Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of ITIL principles. Be ready to showcase your problem-solving abilities with real-life examples from your past experiences.
✨Tip Number 3
Show off your customer service skills! Since this role is customer-facing, think of ways you can demonstrate your ability to communicate effectively and resolve issues promptly during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Starr.
We think you need these skills to ace Senior IT Support Engineer (12 Month Fixed Term Contract) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your technical expertise and any relevant certifications, like MCDST or ITIL, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team at Starr. Keep it engaging and personal.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled complex technical issues. We love seeing how you approach challenges and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our talented workforce!
How to prepare for a job interview at Starr
✨Know Your Tech Inside Out
As a Senior IT Support Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of PC hardware, software, and the specific technologies mentioned in the job description, like Microsoft Cloud technologies and Intune device management. Be ready to discuss how you've tackled complex technical issues in the past.
✨Show Off Your Customer Service Skills
This role is customer-facing, so it's crucial to highlight your outstanding communication skills. Prepare examples of how you've managed technical issues while keeping customers informed and satisfied. Think about times when you turned a negative experience into a positive one for the client.
✨Emphasise Team Collaboration
You'll be mentoring others and fostering a collaborative environment, so be prepared to discuss your experience in guiding teams. Share specific instances where you contributed to team success or improved processes, showcasing your ability to work well with others and share knowledge.
✨Adaptability is Key
The job requires flexibility and adaptability, so think of examples that demonstrate your ability to handle changing business requirements. Discuss how you've successfully adjusted your approach in previous roles to meet new challenges, showing that you're ready to embrace change.
