At a Glance
- Tasks: Evaluate and manage international casualty claims while ensuring compliance with company standards.
- Company: Join a leading insurance firm committed to diversity and employee development.
- Benefits: Competitive salary, comprehensive training, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on nurturing talent.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: 3-5 years of claims experience, especially in international casualty.
The predicted salary is between 45000 - 55000 £ per year.
Role Purpose
To assess and evaluate the recoverability of all International Casualty claims on policies underwritten by the Company whilst operating in line with the claims procedure guidelines and general compliance/regulatory and Company procedures.
- Handle claims in line with Starr and Lloyd’s Minimum Standards and your letter of authority.
- Process Electronic Claim Files (ECF) and settle direct claims via DOCOsoft in line with Starr and Lloyd’s Minimum Standards.
- Effectively manage claims outcomes, including reporting to and obtaining sign‑off by the Claims Manager and/or Senior Claims Adjuster when appropriate.
- Produce timely and accurate large loss forms for Senior Management’s review.
- Attend client meetings with Underwriters and/or Claims Managers (UK or internationally) to provide specific claims handling expertise or relationship management for the account.
- Ensure Coverholder / Delegated Claims Administrators (DCA’s) submissions are processed on time and are compliant with the Service Level Agreement and adhering to Starr standards through review and approval of claims in excess of delegated authority.
- Ensure the DOCOsoft workflow, including diaries, is proactively managed and claims are recorded accurately, with all relevant documentation attached and comprehensive notes outlining the current status and next steps to enhance claims outcomes and reduce static claims.
- Review loss fund adequacy and pursue recovery of loss funds on prior years where appropriate.
- Assist CST to clear claims errors/warnings for Syndicate Claims Messages (SCMs) and Underwriter Settlement Messages (USMs) at month‑end.
- Assist CST to clear claims errors/warnings for LIMCLM at month‑end.
- Monitor and manage ECF/Lirma incompletes.
- Produce ad‑hoc claims reports and statistical support to Claims Managers and Underwriters as required.
Experience Required
- 3–5 years of relevant claims experience.
- International Casualty experience required.
Starr is an equal‑opportunity employer.
We consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
We offer first‑class training and development opportunities to all employees.
Our aim is to grow our own talent and bring out the best in people.
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Claims Adjuster - International Casualty in London employer: Starr
Starr is an excellent employer that prioritises employee growth and development, offering a supportive work culture where learning is at the forefront. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person collaboration three days a week. The company fosters a positive environment for professional advancement, making it an ideal place for those looking to make a meaningful impact in their careers.
