At a Glance
- Tasks: Lead a dynamic team to enhance claims processes and drive operational efficiencies.
- Company: Join Starr, a global leader in commercial insurance with over a century of expertise.
- Benefits: Competitive salary, first-class training, and a commitment to your professional growth.
- Other info: Inclusive environment with opportunities for career advancement and personal development.
- Why this job: Make impactful decisions and build lasting client relationships in an entrepreneurial culture.
- Qualifications: Strong experience in Claims Operations and excellent stakeholder management skills.
The predicted salary is between 56700 - 69300 £ per year.
Join Starr, a global leader in commercial insurance with over a century of expertise.
We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide.
At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex.
Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Role Purpose
The Claims Operations Manager is responsible for supporting the Head of Claims Operations in the delivery of claims support services across Lloyd's, Company Market and non-bureau business.
The role contributes to the effective operation of claims processes, data quality, systems, governance and service delivery, ensuring alignment with regulatory requirements and internal standards.
Working closely with the Head of Claims Operations, the role holder will support the implementation of the Claims Operations strategy, operational improvement initiatives and service excellence objectives, while acting as a key point of coordination across the Claims function.
The Claims Operations Manager will play an important role in driving operational efficiencies, enhancing claims processes, supporting change initiatives and ensuring the delivery of consistent, accurate and timely service to internal and external stakeholders.
Key Responsibilities
- Managing and overseeing the eight-person Claims Support Team, providing clear direction and day-to-day leadership while developing team knowledge, capability and performance to ensure consistent and effective service delivery.
- Supporting the Head of Claims Operations in the delivery and continuous improvement of Claims Operations activities.
- Assisting with the oversight of claims operational processes across Lloyd's, Company Market and non-bureau business.
- Monitoring operational performance and contributing to management information, reporting and service delivery metrics.
- Supporting the maintenance of robust operational controls, governance frameworks and regulatory compliance standards.
- Coordinating and delivering process improvement, transformation and system enhancement initiatives.
- Supporting relationships with third-party providers, delegated claims arrangements and operational service partners.
- Acting as a key liaison between Claims, Operations, Technology, Finance and other business functions to support business objectives.
- Contributing to data quality, workflow management and operational best practice across the Claims function.
- Deputising for the Head of Claims Operations as required and supporting strategic and operational projects.
The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies.
This description may be varied from time to time to reflect changing business requirements.
Qualifications, Skills And Experience
- Strong Claims Operations experience within the Lloyd's and London Market.
- Experience leading projects, influencing stakeholders and supporting operational teams within a Claims environment.
- Strong understanding of London Market claims processes, including Lloyd's, Company Market and non-bureau business.
- Experience managing claims systems, workflows and operational change initiatives.
- Knowledge of ECF, SCM and London Market claims processing arrangements.
- Experience overseeing TPAs, delegated claims arrangements and outsourced service providers.
- Experience producing and analysing operational KPIs, SLAs, reporting and management information to support business decision-making.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving capability.
- Proven ability to deliver operational improvements and business transformation initiatives.
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.
We offer first class training and development opportunities to all employees.
Our aim is to grow our own talent and bring out the best in people.
Claims Operations Manager employer: Starr
Starr is an excellent employer that prioritises employee growth and development, offering a supportive work culture where learning is at the forefront. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person collaboration three days a week. The company fosters a positive environment for professional advancement, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Operations Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Starr). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Starr. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Operations Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Starr.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Starr. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Starr
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Starr to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Starr, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Starr's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
