Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Role Purpose
The primary focus of the Claims Admin Assistant is to support the Claims function with administrative services, including London and Europe. Ensure the accuracy of claims data in line with the claims manual and general compliance with regulatory and Company procedures.
Key Responsibilities
- Take ownership of the weekly/monthly/quarterly reporting other ad hoc reports.
- Manage claims processing in line with Starr and Lloyd’s Minimum Standards and your letter of authority or if authority has been granted by an appropriate manager.
- Ensure the DOCOsoft workflow, including diaries, are proactively managed and claims recorded accurately. Ensure all relevant documentation is attached to each transaction and use comprehensive notes, outlining the current status and next steps, in order to enhance claims outcomes and reduce static claims.
- Processing and management of settled direct claims, including diaries, on DOCOsoft.
- SCM/USM daily processing and ensuring that all incorrect allocation of premium signings are brought to the attention of the UW Ops department for correction by XCS.
- Correction of any claim signings that have followed the premium signing into suspense.
- Processing of manual bridging reserves each quarter close and then the reconciliation and removal of them once the account has been updated.
- Follow up of direct/manual fees.
Performance Measures
- Accuracy of data entry – Claims data, Management Information and SCM’s/USM’s.
- Accuracy of producing reports.
- Commitment to furthering technical knowledge and understanding.
- Complete, timely and accurate performance records, via Workday.
- Advise Compliance and Claims Manager of any complaints immediately.
Essential Qualifications, Skills and Experience
- Advanced data entry skills
- Advanced numeracy skills.
- MS Office - Excel, Word, PowerPoint and Outlook.
- Ability to communicate, both in a written and verbal format
- Interest in the London Insurance Market.
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Claims Administrative Assistant (6M FTC) employer: Starr
Starr is an excellent employer that prioritises employee growth and development, offering a supportive work culture where learning is at the forefront. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person collaboration three days a week. The company fosters a positive environment for professional advancement, making it an ideal place for those looking to make a meaningful impact in their careers.
