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- Tasks: Handle travel claims from start to finish, ensuring excellent customer service.
- Company: Join NFU Mutual, a trusted name in insurance with a focus on customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, annual bonus, and generous leave policies.
- Why this job: Kickstart your career in a supportive environment with training and growth opportunities.
- Qualifications: Strong IT skills, customer service experience, and a proactive problem-solving mindset required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 21000 - 26000 £ per year.
Develop Your Career in Insurance: An opportunity to kickstart your career, with full training and ongoing support to help you succeed in a dynamic industry.
Customer-Centric Organisation: Be a part of NFU Mutual, a reputable organisation known for its unwavering commitment to customer satisfaction and excellence.
Hybrid Working: Work from up to 80% of the time once you’re up to speed. The rest of your time will be spent working from our Service Centre in Belfast.
Salary up to £26,200 depending on experience + up to 10% annual bonus.
About the role: As a Travel Claims Handler at NFU Mutual, you will be at the heart of delivering exceptional customer service, investigating and processing claims to ensure the best possible outcomes for our customers. You will be responsible for managing a range of travel-related claims, often involving overseas incidents or foreign third parties. Your role will involve handling claims from start to finish – from the initial investigation through to settlement, ensuring that all criteria are met and the process runs smoothly. You will liaise with policyholders, agents, third-party companies, and foreign insurance providers to gather the facts, assess liability, and ensure our customers receive the support they need. This is a dynamic role that offers a great mix of phone-based work and system-based claims management. While you will receive plenty of on-the-job training and coaching from a close-knit team, you will have all the support you need to grow and thrive in the role. With a small team, you will enjoy a collaborative environment where everyone works together to ensure customer satisfaction and resolve any issues that may arise. This role provides a fantastic opportunity to gain experience in the insurance industry. You will be fully supported in your career journey with a structured training approach, a buddy system, and a chance to make your mark within the business.
About you: In this role, you will be the first point of contact for customers, so you will need a strong mix of technical and interpersonal skills. You will be adaptable, proactive, and thrive in a fast-paced environment, with a keen eye for detail and a passion for delivering excellent customer service.
- IT Proficiency & Attention to Detail: You will need strong skills in customer databases, claims systems, and Excel to handle claims efficiently and accurately.
- Customer Service Experience & Communication Skills: Previous phone-based customer service experience (ideally in a regulated environment) is key, as you will need to communicate clearly and effectively with customers, both verbally and in writing.
- Investigative Mindset & Problem Solving: You will need to ask the right questions, gather all the facts, and apply your problem-solving skills to find the best solutions for our customers.
- Customer Focus & Initiative: A customer-first mindset is essential, with the ability to take initiative and think on your feet to resolve claims efficiently.
- Prioritisation & Adaptability: With a varied caseload, being able to prioritise effectively and adapt quickly to changes will ensure you stay on top of your responsibilities in a fast-paced environment.
If you are organised, enjoy working with people, and are keen to make an impact in the insurance industry, this role is a fantastic opportunity to develop your skills and grow with us.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Rewards and Benefits: When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary up to £26,200 depending on experience
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Travel Claims Handler employer: Starr Underwriting
Contact Detail:
Starr Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly travel claims. Understanding common issues and processes will help you speak confidently about the role during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've resolved customer issues effectively, as this is crucial for the Travel Claims Handler position.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've had to think on your feet. This will show your adaptability and investigative mindset, which are key traits for this role.
✨Tip Number 4
Network with current or former employees of NFU Mutual if possible. They can provide insights into the company culture and expectations, helping you tailor your approach when applying.
We think you need these skills to ace Travel Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and claims handling. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving skills. Mention specific examples of how you've successfully handled customer inquiries or claims in the past.
Highlight IT Proficiency: Since the role requires strong IT skills, mention any experience you have with customer databases, claims systems, or Excel. Provide examples of how you've used these tools effectively in previous roles.
Showcase Your Investigative Mindset: In your application, emphasise your ability to ask the right questions and gather information. Share an example of a time when you solved a complex problem or resolved a challenging customer issue.
How to prepare for a job interview at Starr Underwriting
✨Showcase Your Customer Service Skills
As a Travel Claims Handler, you'll be the first point of contact for customers. Be prepared to share specific examples from your previous roles that demonstrate your ability to provide excellent customer service and handle inquiries effectively.
✨Demonstrate Your Investigative Mindset
The role requires an investigative approach to claims. During the interview, highlight instances where you've successfully gathered information, asked the right questions, and solved problems. This will show your potential employer that you can handle the complexities of travel-related claims.
✨Emphasise Your IT Proficiency
Since the job involves using customer databases and claims systems, make sure to mention your experience with relevant software, especially Excel. Discuss how your technical skills have helped you in previous roles to manage data efficiently.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to prioritise and adapt in a fast-paced environment. Think of examples where you've had to juggle multiple tasks or adapt to sudden changes, and be ready to explain your thought process.
