Service Desk Specialist

About the team and the job: We are seeking a skilled and motivated Service Desk Specialist to join our IT team. This role will be responsible for providing technical support, managing desktop environments, and ensuring the smooth operation of end-user devices. There will also likely be opportunities to develop in other technical areas including Server Operating Systems, Networks, and Storage. This role requires a proactive individual with strong problem-solving skills and a customer-focused approach.

How you'll contribute:

• Provide technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, and peripherals.
• Manage and troubleshoot operating systems, applications, and security updates.
• Assist with the deployment and management of software and hardware assets.
• Collaborate with IT team members to resolve complex technical issues.
• Maintain accurate documentation of support requests and resolutions.
• Ensure compliance with company policies and security standards.
• Participate in IT projects and initiatives as needed.

Requirements:

• Proven experience as a Desktop Engineer, IT Enterprise support, or similar role.
• Strong knowledge of Windows operating systems, Office 365 (Teams, Outlook, Word, Excel, etc.).
• Familiarity with Active Directory, Group Policy, and network protocols.
• Excellent troubleshooting and problem-solving skills.
• Very strong interpersonal skills with the ability to collaborate with global cross-functional teams.
• Ability to work independently and as part of a team.

Preferred:

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
• Server engineering experience and skills.

About Us: Acrisure is an integrated team of insurance and reinsurance specialists who bring together vast experience and expertise gained from working in markets and sectors across the world. We develop a thorough understanding of our clients' situations and markets and create unique opportunities for innovative and ingenious solutions that deliver signature value. Acrisure London Wholesale capabilities cover all aspects of placement facilitation, namely open market, delegated authorities, MGAs, and facultative reinsurance. Acrisure Re and Acrisure London Wholesale are an Agency Partner of Acrisure LLC, providing high-quality insurance and risk management services and solutions. Acrisure has grown rapidly in recent years and is now one of the 10 largest insurance brokers in the world, with ambitious plans to continue growing at an accelerated and unprecedented pace.

Our Ethos: Acrisure prides itself on achieving greatness through its people. We are a flat-structure organization that sees the person behind the position. It's up to you to shape your career, but we provide every tool we can to help you get there. We believe teams and solutions are stronger through diverse perspectives, which is why we're committed to a culture of equality, diversity, and inclusion. At Acrisure, we are dedicated to developing our people, believing that investing in our employees is critical for their success and ours. Through The Acrisure Academy (our learning system), we offer tailored courses and programs to enhance your skills and foster innovation. We also provide ongoing professional development, coaching, and mentoring. By growing our people, we grow our business!