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- Tasks: Lead the Claims Operations team, improving processes and enhancing service levels for brokers and customers.
- Company: Join HDI, a global insurer with over 120 years of experience and a commitment to excellence.
- Benefits: Enjoy opportunities for growth, a diverse culture, and the chance to make a real impact.
- Why this job: Be part of a dynamic leadership team driving innovation in claims operations across the UK&I.
- Qualifications: Proven experience in claims management, strong analytical skills, and knowledge of the London Market.
- Other info: We value diversity and inclusion, fostering a supportive environment for all employees.
The predicted salary is between 72000 - 108000 £ per year.
About us:
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries, and employs over 5,000 people worldwide.
The role:
The Head of Claims Operations is a key member of the UK&I Claims Leadership team supporting the Chief Claims Officer in setting the overall Claims strategy and operational delivery across UK&I.
The position manages the Corporate and Specialty Claims Operations teams by providing strategic direction and support to the two Team Managers as they deliver claims operational services, outsourced TPA claims processing, and transactional claims handling.
Reporting to the CCO, the Head of Claims Operations will look to improve processes as the ONE Claims model continues to evolve, aligning processes in Specialty and Corporate where possible. This will include regular reviews of transactional claims handling aiming to improve efficiency and increase service levels for our brokers and customers.
Key accountabilities:
Claims Leadership
- The Head of Claims Operations is a key member of the UK&I Claims Leadership team supporting the CCO in setting the Claims strategy and operational delivery across UK&I.
- Provide leadership to the Claims Operations team, identifying opportunities for process improvement and alignment across Corporate and Specialty, including transactional claims handling.
- Regularly update the UK&I Claims Leadership team on all areas of Claims Operations, including the development of common KPIs spanning Corporate and Specialty.
Excellence in Claims Operations
- Drive excellence across Corporate and Specialty Claims Operations.
- Share best practices across Claims Operations, including staff development.
- Establish and maintain systems for monitoring, measuring, and reporting on operational performance.
- Collaborate with the Operations team to share best practices across departments.
- Review and approve Claims Operations processes annually.
- Support global initiatives, process improvements, and best practice sharing with Home Office and other branches.
Claims Systems
- Be the business owner for UK&I Claims systems, serving as the key contact for ICP and other new systems.
Data Quality
- Work with the Head of Claims Performance and Claims Directors to create a common MI set to support Claims Managers.
- Drive and monitor data quality within UK&I Claims.
People & Culture
- Manage the two Claims Operations Team Managers, providing guidance and support.
- Define team objectives, conduct performance reviews, and support recruitment and onboarding.
- Identify skills gaps and training needs, providing opportunities for growth.
- Build strong relationships with stakeholders and promote a culture of open communication and continuous improvement.
- Represent the company positively in the market and enhance our claims reputation.
Business Transformation & Process Improvement
- Lead the implementation of ONE HDI in UK&I Claims, aligning systems and processes across entities.
- Identify and improve processes with the UK&I Claims Leadership Team.
Project Management
- Oversee and deliver departmental projects and contribute to wider initiatives.
- Lead or support projects assigned by the UK&I CCO and leadership team.
Skills & experience:
- Proven Claims market experience.
- Experience in account and people management.
- Understanding of the London Market principles and practices.
- Knowledge of claims processes, broking procedures, and claims reporting.
- Vendor/Expert Management experience.
- Up-to-date legal and technical knowledge relevant to claims.
- Proficiency with IT applications, including external systems like ECF2.
- Strong analytical skills and financial interpretation abilities.
- Influencing skills and sound judgment under pressure.
- Budget management experience may be required in future.
Other:
We are committed to diversity and inclusion. For application support, contact UK&
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Head of Claims Operations employer: Starr Underwriting
Contact Detail:
Starr Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Claims Operations
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the claims industry, particularly within the London Market. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance and claims sectors. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at HDI.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven process improvements in previous roles. Highlighting your experience in managing teams and implementing operational efficiencies will resonate well with the expectations for the Head of Claims Operations position.
✨Tip Number 4
Research HDI's corporate culture and values. Understanding their commitment to diversity and inclusion will allow you to align your responses during interviews, showcasing how you can contribute positively to their team dynamics.
We think you need these skills to ace Head of Claims Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Head of Claims Operations position. Tailor your application to highlight relevant experience in claims management and leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven claims market experience and any previous roles that involved account and people management. Use specific examples to demonstrate your understanding of claims processes and your ability to drive operational excellence.
Showcase Leadership Skills: Since this role involves managing teams and providing strategic direction, be sure to illustrate your leadership skills. Discuss your experience in team management, performance reviews, and how you've previously identified and addressed skills gaps within a team.
Tailor Your Application: Customise your application materials to reflect the values and culture of HDI. Mention your commitment to diversity and inclusion, and how you can contribute positively to the company’s reputation in the market.
How to prepare for a job interview at Starr Underwriting
✨Understand the Claims Landscape
Familiarise yourself with the current trends and challenges in the claims market, especially within the London Market. Being able to discuss these topics will demonstrate your industry knowledge and show that you're proactive about staying informed.
✨Showcase Leadership Experience
Prepare examples of how you've successfully led teams in the past. Highlight your experience in managing people and processes, as well as any specific achievements in improving operational efficiency or service levels.
✨Emphasise Process Improvement Skills
Be ready to discuss your approach to identifying and implementing process improvements. Share specific instances where you've driven change and the positive outcomes that resulted, particularly in claims operations.
✨Demonstrate Strong Analytical Abilities
Since the role requires strong analytical skills, prepare to discuss how you've used data to inform decision-making in previous roles. Be specific about the tools and methodologies you’ve employed to enhance data quality and operational performance.
