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- Tasks: Engage with brokers, manage live chat, and support digital customer journeys.
- Company: CFC is a fast-growing insurance company focused on digital innovation.
- Benefits: Enjoy a fun work culture, career development opportunities, and a supportive team environment.
- Why this job: Join a dynamic team tackling exciting challenges in the evolving insurance landscape.
- Qualifications: Customer service experience, strong computer skills, and a passion for insurance are essential.
- Other info: Be part of a culture that values passion, fun, and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Specialist – Insurance
Department: General
Employment Type: Permanent – Full Time
Location: London
Reporting To: Lauren Hall
Description
You will be a core member of CFC’s platform support team, a fast growing business unit that is responsible for providing excellent customer service to all brokers using CFC\’s digital platform, increasing the proportion of business that we are writing through online channels.
Our Platform Support Specialists play a vital role in supporting end-to-end digital customer journeys for anyone using our digital underwriting platform. You’ll be involved in all aspects of servicing our customers, engaging with our brokers, and managing the live chat function.
You’ll be working in a multi-disciplinary team where technology expertise, customer service and underwriting are united in one function, providing a culture where we are constantly striving to improve the broker experience. Digital distribution is constantly evolving so you’ll be faced with an exciting set of challenges not seen in traditional underwriting roles.
About the role
- Respond to and manage enquiries from brokers in a timely and professional manner;
- Provide first class broker servicing through our live chat function;
- Managing the platform team inbox and logging submissions;
- Issuing policies, mid-term adjustments and other documentation;
- Chasing outstanding items such as subjectivities and renewals
- Handling platform referrals quickly and producing quotations within agreed service standards;
- Chasing new business quotations that we are keen to secure;
- Explain the features, advantages and benefits of our products available on the platform, answering coverage and wording queries with confidence;
- Carry out daily risk reviews of broker generated quotes on the platform, to ensure the profitability of the portfolio.
- Carrying out proactive broker engagement in order to get feedback on the platform;
- General ad-hoc administrative duties as required.
About you
- Proven customer service experience, dealing with customers both via email and telephone
- Computer literacy with strong skills in Outlook, Word and particularly Excel
- A strong interest in developing a career in the insurance sector
- Strong organisational skills with the ability to prioritise work to meet tight deadlines and turnaround times
- Excellent level of attention to detail including accurate written and numeracy skills
- Good communications skills, courtesy and patience
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
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Customer Service Specialist – Insurance employer: Starr Underwriting
Contact Detail:
Starr Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist – Insurance
✨Tip Number 1
Familiarise yourself with CFC's digital platform and the insurance products they offer. Understanding the features, advantages, and benefits of these products will help you engage confidently with brokers during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling live chat functions. Practising how to respond to common broker queries quickly and professionally can give you an edge in demonstrating your suitability for the role.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks under tight deadlines in previous roles. This will highlight your ability to prioritise work effectively, which is crucial for this position.
✨Tip Number 4
Research the latest trends in digital distribution within the insurance sector. Being knowledgeable about current challenges and innovations will demonstrate your genuine interest in the industry and your readiness to contribute to CFC's growth.
We think you need these skills to ace Customer Service Specialist – Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in the insurance sector. Emphasise skills like communication, organisation, and attention to detail that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the insurance industry. Mention specific examples of how you've successfully managed customer enquiries and provided excellent service in previous roles.
Highlight Technical Skills: Since the role involves using digital platforms, be sure to mention your proficiency in tools like Outlook, Word, and Excel. Provide examples of how you've used these tools to enhance customer service or streamline processes.
Showcase Your Problem-Solving Abilities: In your application, include instances where you've faced challenges in customer service and how you resolved them. This will demonstrate your ability to handle the dynamic nature of the role and your commitment to improving the broker experience.
How to prepare for a job interview at Starr Underwriting
✨Showcase Your Customer Service Skills
Since the role requires proven customer service experience, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to manage both email and telephone communications effectively.
✨Demonstrate Technical Proficiency
Familiarise yourself with the digital platforms used in the insurance sector, especially if you have experience with tools like Outlook, Word, and Excel. Be ready to discuss how you've used these tools to enhance your work efficiency.
✨Emphasise Organisational Skills
The job demands strong organisational skills and the ability to prioritise tasks. Prepare to discuss how you manage your workload, meet tight deadlines, and ensure attention to detail in your work.
✨Align with Company Values
CFC values passion, challenging the status quo, and having fun at work. Think about how your personal values align with theirs and be ready to share how you embody these principles in your professional life.
