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- Tasks: Support clients and consultants by managing queries and corporate accounts in a dynamic team.
- Company: Join Howden, a global leader in insurance with a vibrant culture and 18,000 passionate employees.
- Benefits: Enjoy flexible working options, career progression, and a supportive environment that values diversity.
- Why this job: Be part of a collaborative team making a positive impact while developing your skills in client services.
- Qualifications: Previous experience in client service or account handling within Employee Benefits or insurance is required.
- Other info: This role offers hybrid working with the option to work remotely and occasional onsite visits.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden is seeking a Client Services Specialist to join our Employee Benefits Risk team. As a Client Services Specialist you will resolve complex queries and manage key corporate accounts within our Risk team. You will be expected to build strong relationships both internally and externally and provide exceptional client service. This is a full-time, permanent opportunity that has the flexibility to work from any of our UK offices following a hybrid work pattern (or you may be fully remote with the expectation of being onsite once per month and at client sites ad hoc).
Role Responsibilities:
- You will be providing administration and analytical support to consultants and clients to ensure schemes are administered in an accurate and timely manner. This will include a variety of tasks including but not limited to:
- Complete work for scheme renewals or market reviews in line with clients’ requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production.
- Monitor insurers’ performance on behalf of clients and challenge insurer at higher level to resolve any issues.
- Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver on this.
- Update all internal systems as per process ensuring we remain compliant.
- Ownership of delivery of tasks and proactively manage your workload.
- Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities.
- Provide peer review support as necessary.
Role Requirements:
- Some previous experience in a similar client service and/or account handling role within Employee Benefits/insurance, gained from working in either an employee benefits consultancy or an insurance provider.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Client Services Specialist employer: Starr Underwriting
Contact Detail:
Starr Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist
✨Tip Number 1
Familiarise yourself with Howden's culture and values. Since they emphasise a no-limits mindset and collaboration, showcasing your ability to work well in teams and adapt to new challenges during any interactions can set you apart.
✨Tip Number 2
Prepare to discuss your experience in client services or account handling within Employee Benefits or insurance. Be ready to share specific examples of how you've resolved complex queries or built strong client relationships in previous roles.
✨Tip Number 3
Highlight your analytical skills and attention to detail. As the role involves monitoring insurer performance and managing renewals, demonstrating your ability to analyse data and produce reports will be crucial in impressing the hiring team.
✨Tip Number 4
Show enthusiasm for the flexibility offered by the role. Whether you're applying for a hybrid or fully remote position, expressing your readiness to engage with clients and colleagues both online and in person can reflect your commitment to the role.
We think you need these skills to ace Client Services Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Client Services Specialist position. Tailor your application to highlight relevant experience in client service and account handling.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in employee benefits or insurance. Use specific examples to demonstrate how you've successfully managed client relationships and resolved complex queries.
Showcase Your Skills: Make sure to showcase skills that align with the role, such as analytical abilities, communication skills, and a proactive approach to managing workloads. Provide examples of how you've used these skills in past roles.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for Howden's culture and values. Mention why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Starr Underwriting
✨Understand the Company Culture
Before your interview, take some time to research Howden's culture and values. They pride themselves on a collaborative environment and a no-limits mindset, so be prepared to discuss how you align with these principles and how you can contribute to their team.
✨Showcase Your Client Service Skills
As a Client Services Specialist, you'll need to demonstrate your ability to handle complex queries and manage key accounts. Prepare examples from your previous experience where you've successfully resolved client issues or built strong relationships, as this will highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage client relationships. Think of specific situations where you had to challenge an insurer or manage a difficult client query, and be ready to explain your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's dynamics, the challenges they face, and how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
